Customer Engagement Specialist (contractor)

‎3823 Upjohn Export B.V. (Saudi Arabia)
At VIATRIS, we see healthcare not as it is but as it should be. We act
courageously and are uniquely positioned to be a source of stability in a
world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access - Providing high quality trusted medicines regardless of geography or
circumstance;
Leadership - Advancing sustainable operations and innovative solutions to
improve patient health; and
Partnership - Leveraging our collective expertise to connect people to
products and services.

Job Purpose
The Customer Engagement Specialist will be responsible for managing and
executing Company internal and external activities that include the day-to-day
activities of digital &F2F meetings , congresses participations, Advisory
Boards, Standalone events, Products Launch events, Medical Congresses, field
force meetings and corporate affairs events. He/she will be a compliance
champion who ensures adherence to applicable rules, regulations and policies
to ensure adherence to local laws and company compliance standards.
Internal Pre-Approval
Collect data and documents from Project Owner and/or Vendors to submit pre-
approval. Follow up and ensure that approval(s) is acquired before raising
requisition, contracting speakers and execution of the event.
Sourcing, Logistics Management & Budgeting
* Execution of events with operational effectiveness in line with company direction and ensure proper and timely reporting (registration, budget, travel, etc.)
* Champion a strategic approach to meeting planning
* Budget planning, venue recommendation, negotiation and contracting (raising POs) venues and logistics (flights, ground transfer, etc.) for meetings in line with internal local compliance requirements.
* Onboard, standup, execute and reconcile events
* Ensure Government required documents are well shared and adhered in line with local government requirements
M&E Tool & Platform
* Ensure M&E key Platforms' steps are carried out correctly (RFP, Contract, etc.) and data input accuracy.
* Be Company Champion of 3rd party technologies and vendors relations systems.
KOL/Speaker Engagement
* Ensure Speaker contracting and engagement are properly managed and executed.
Post-Event Operations
* Timely reconciliation of compliance datapoints, Activity datapoints, Actual Budget Versus planned Budget in line with company key systems, rules and regulations,
* Ensure submission of transparency reports to relevant authorities in line with Government regulations.
* Ensure vendor invoice is timely processed and relative PO is closed and capture saving (in Key Company systems)
* Process KOL/Speaker engagement activity properly and timely
Reporting
* Monitor daily workload, quality, and adherence to key standards and agreed KPIs
* Monthly Reporting of Compliance activities, Events activities and Invoices.
* Maintain department documentation, SOPs, operational workflows for all customers and all activities planned and executed
* Track Budget phasing of activities on monthly basis and identify gaps and best practices
Vendor Management
* Maintain good relationship with vendors and timely raise to MPA and/or any other vendors (hotels, branding agency, etc.) if any performance issues.
* Guide project owners on venue selection
* Prepare and maintain a list of Vendors with pros and cons for selection
Internal Client Management
* Timely response to internal clients (project owners) regarding activity related questions, system operation questions, etc.
* Training on Viatris' digital solution tools and refresher on internal requirements (compliance, lead time, etc.)
Compliance
* Ensure Adherence of all activities to local and international laws and regulations as well as company policies
* Serve and Compliance champion partnering with legal and compliance colleagues to ensure ‎100% compliance of all activities.
* Educate and raise awareness about key compliance areas among relevant stakeholders
Cross-functional dependencies
*
Work closely with marketing, medical, sales and Corporate affairs teams to
ensure effective collaborations.
* Get continuous guidance from Legal and Compliance team to ensure adherence to policies
Education and Experience
‎2+ years of experience working at a pharmaceutical or Hotel & Travel industry.
Bachelor's Degree preferably.
Fluent English language both written and verbal, Arabic speaking is a plus but
not mandatory.
Confident in communicating both internally and externally with customers
within the strategic meeting and congress environment
Strong customer service, conflict resolution, organizational, and planning
skills with attention to detail and accuracy
Experience sourcing large and small meeting venues, event budget management,
travel coordination, lodging (room blocks), and transportation
Experience with event-related technologies and strong Excel and PowerPoint
skills
Technical Skills Requirements
Self-starter with good judgment and integrity, highly motivated and dependable
Ability to learn and utilize new systems and processes quickly
Strong and consistent attention to detail and accuracy in all work product and
communications
Excellent interpersonal, written and oral communications skills with high
level of Assertiveness skills
At Viatris, we offer competitive salaries, benefits and an inclusive
environment where you can use your experiences, perspectives and skills to
help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.