Director Finance Delivery

Majid Al Futtaim Global Solutions invites you to join us in our quest to
create great moments for everyone, everyday! We are the leading shopping mall,
residential communities, retail and leisure pioneer across the Middle East,
Africa and Asia, serving over ‎560 million visitors a year. For the past two
decades, we have shaped the consumer landscape across the region, transforming
the way people shop, live and play, while maintaining a strong sustainability
track record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over ‎40,000 team members in ‎15 international markets
representing over ‎100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Purpose:

To set-up, manage, define the specific Retail Shared Services delivery which
will integrate and improve end-to-end finance processes to ensure accuracy and
efficiency of all standard procedures across organization to drive
simplification, standardization and automation of financial processes and
systems. Manage teams' performance against agreed KPIs and work closely with
business units and key stakeholders to ensure their requirements are met.

Role Details - Key Responsibilities and Accountabilities:

Outlines specific responsibilities of the role incl. some specific tasks to
illustrate expectations and scope of activity
* Lead the establishment and development of the relevant Retail Finance Delivery function from GS
* Influence a wider group of MAF business and stakeholders to deliver agreed SSC objectives and performance.
* Work with other functions to identify, plan for and develop strategies, services and activities to support current and future customer needs.
* Ensure the agreed scope of transaction activities and processes are fully migrated to GS with no duplicate setup remaining in the markets and Business Units
* Drive a continuing program of transitioning work from markets and Business Units to GS
* Drive efficiency, standardization and cost reduction to enable seamless integration of future growth activities
* Oversee the development of SLAs with all Business Units, both within and external to Finance
* Works with other functions to identify and implement ongoing improvements of those activities within the different business processes at the GS.
* Manages overall Service Centre resource allocations.
* Ensures compliance with MAF policy and procedures within the GS.
* Monitors overall GS, teams and individuals' performance against set of KPI's and takes corrective actions, as necessary.
* Instill a culture of continuous improvement in all areas of service delivery
* Manage and drives GS staffing through recruitment, training, career development and evaluation programs.
* Ensures that all controls, policies, activities, and the deployment of resources within the GS are consistent with its mission.
* Drive improvements through RPA, automation and relevant financial systems implementation

Disclaimer: This role description reflects the general details considered
necessary to describe the principal responsibilities of the role identified
and shall not be construed as an exhaustive description of all the work
requirements inherent to success in the role.

Definition of Success

Outlines what success in the role look like possibly incl. some possible KPIs
for first year in role
* Define the overall organization structure that will support the business with clear roles and responsibilities
* Develop SLAs with all Business Units
* Setup a very clear set of KPI's to manage team's performance against agreed SLAs and business expectations
* Develop a clear plan for process standardization and automation
* Report on monthly basis the progress and performance across all areas to bring visibility on continuous improvement journey and quality of deliverables.

Functional/Technical Competencies

• In-depth expertise in Accounting and financial controls and governance


• Experience in managing a shared services team and transformation projects.


• In-depth finance process knowledge and subject matter expertise especially deep understanding of Accounting, shared services controls and process areas (AP, AR, GL, Fixed Assets, Intercompany and Payroll).


• Knowledge of shared services performance management specifically through KPIs and systems.


• Strong leadership and people management and process engineering.

Personal Characteristics and Required Background:

Personal characteristics
* High Integrity and trust
* Strong communication skills with ability to present concisely and descriptively in both oral and written to all levels of management.
* Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
* Experience managing multiple customers and points of contact.
* Applies problem solving techniques to effectively and efficiently navigate through challenges.
* Ability to work successfully in a process-driven environment with courage to challenge the status quo
* Ability and experience in attracting, retaining, developing and motivating people and talent.
* Excellent communication skills

Minimum experience:
* ‎15+ years of experience in leading large finance functions
* Proven track record of developing and running high performing teams
* Advance knowledge of financial analysis and reporting, presentation skills and working knowledge of Microsoft office tools
* Experience of interacting with multiple businesses and finance functions; Experience of working within a multi-cultural environment
Minimum Qualifications/education:
* Degree in Business and Accounting with professional qualification (CA, ACCA, CMA, CPA)