Do you want to join an international team working to improve the future of
healthcare? Do you want to improve the lives of millions of people? Grifols is
a global healthcare company which, since its foundation in Barcelona in ‎1909,
has been working to improve the health and well-being of people all over the
world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies
- develop, produce and market innovative medicines, solutions and services in
more than ‎100 countries and regions.

Job Objective
The Center Manager (CM) acts as the general manager for a GEPD plasma Donation
Center (DC), responsible for managing and optimizing the whole operations
related to the DC including financial, marketing, administrative, regulatory,
quality, personnel, systems, supplies, equipment and other
infrastructure\facility-related controls.
CM has the overall accountability for the daily operations, staff-related
activities, quality control, compliance with all applicable policies &
regulations, optimize operational efficiency and establishes a work
environment that foster operational excellence.

Environment
* This is a local position based in New Cairo, Egypt
* Basic understanding of Arabic language is required
* The contract of this position is a local contract.

Environment
Internal: Manufacturing, Quality, Supply Chain, Administration & Services
divisions, and Grifols Egypt for Plasma Derivatives plasma general management.
External: donors, Health Authorities, government agencies, patient groups,
business service providers, auditors, and community and neighborhood
organizations.

Key Responsibilities:
People Management & development
* Establish a work environment that foster operational excellence.
* Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
* Provide regular feedback and coaching for center's employees.
* Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
* Administer regular check-ins and year-end performance review & development plans, etc.
* Assist in management of the recruiting process.
* Support and conduct teams' trainings.
* Leading the periodic medical\operational meetings.
* Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
Operations management
* Supervise the operations within the center.
* Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
* Attaining donation goals with the highest level of quality and compliance.
* Monitor net yields and implement improvement plans.
* Perform analysis of related data to promote efficient operations.
* Proactive operational processes enhancement and risk management.
* Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment .
* Resolve related facility issues and manage inquiries for facility information.
* Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
* Provide leadership to ensure donor retention with high customer service levels.
* Create organizational culture and value systems which stimulate the morale and productivity.
* Operate the center and manage employees to the highest standards of ethics and integrity.
* Provide strategic planning for donor center growth.
* With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
* Provide public\institutional presentations for awareness and donor recruitment activities
* Establish partnership with relevant governmental and private entities for brand equity and donor's recruitment.
Quality & Compliance:
* Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
* Deviation management and CAPA development with timely implementation.
* Manage center's audit processes and help to resolve any related issues.
* Ensure timely response and closure to audit observations.
* Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for "Responsible Person" of a plasma collection center.
* Recommend changes and improvements to SOPs.
* Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in plac e.
Back up for center physician:
Part of the qualification for being a certified CM, is the onboarding and
certification on center physician role, serving as backup at any time to
fulfilling the business needs:
* Donor acceptance and deferral according to the relevant policies and procedures.
* Observe and coach the donor center technicians and phlebotomists.
* Donor counseling to individuals with unacceptable results,
* Management of Donor Adverse Event Reactions and the appropriate level of care.
* Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
* Recommend changes and updates to the center procedures.
* Provide education sessions to the center medical staff as needed.
* Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
* Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.

Academic experience required
Essential:
* Bachelor's Degree in medicine is a must.
* Formal Qualification in the medical field.
* Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field

Professional experience required
Essential:
* Minimum ‎8 years of relevant experience
* Supervisory and people management experience for at least for at least ‎3 years.
* Blood bank related experience is a must
* Experience in a GxP regulated environment and Quality standards.
Desired:
* Experience in cGMP.

Computing skills
* Proficiency in all Microsoft Office applications.

Personal skills
* Leadership.
* Emotional intelligence.
* Assertiveness & decision-making ability.
* Resourcefulness and proactivity.
* Strong communication skills.
* Critical thinking and problem solving.
* Teamwork and collaboration.
* Professionalism and strong work ethic.
* Excellent customer service.
* Organized and able to manage time effectively.
* Analytical.
* Interpersonal skills.
* Ability to work within a highly regulated, labor intensive, fast paced medical environment.
* Ability to plan and execute activities for the improvement of overall operations.

Languages
Excellent written and spoken English and Arabic.

LI-LS1

Location: EMEA : Egypt : Egypt : EGTOLIP - Tolip El Narges-New
Cairo

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