Fraud Investigator

BASIC QUALIFICATIONS
This position would suit a recent graduate or someone with good customer
service skills/experience.

Basic Qualifications
* Excellent written and spoken Arabic and English skills and an ability to compose grammatically correct, concise and accurate written responses
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
* Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
* Excellent problem solving skills
* Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
* Demonstrated ability to analyze problems logically
* Self-disciplined, diligent, proactive and detail oriented
* Strong organizational skills
* Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
* Demonstrated ability to exceed expectations with regard to performance and individual contribution
* Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
* Ability to maintain high levels of confidentiality and data security standards
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Passionate commitment to Amazon's emergence as the world's most customer-centric company
Job summary
Looking for something a little different? Are you suspicious by nature? Do you
have a nose for finding the truth? Do you want to work on something that
matters?
Amazon is looking for a high-judgment individual to join us as an
Investigator, to evaluate transactions and safeguard Amazon's global customer
base, profitability, and brand while maintaining a high bar of customer
experience. We are specifically seeking applicants with fluent Arabic language
skills to support our global operations teams, however you will be supporting
the English speaking country business as well. Would suit a recent graduate.
Role Requirements
* Investigate suspicious activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Fridays and/or Saturdays.
* Preferred Qualifications
Fluency in other languages an advantage.