Location: Sheikh Zayed - 6 October - Galleria40 Mall
Job Type: Full-time Working Hours: 8hrs - Shift basis Days off: 1 day
rotational
Job Responsibilities:
* Welcoming guests in a friendly and professional way
* Addressing and escalating customer complaints
* Providing information about facilities, programs and other services
* Review arrival lists to welcome guests
* Attend to special guests (e.g. VIPs) and answer their inquiries
* Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
* Provide information about amenities, area and venues and promote services
* Anticipate guest needs and build rapport with customers
* Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
* Address customer complaints and escalate to Guest Relations Manager when needed
* Record information in the logbook daily
* Ensure compliance with health and quality standards Job Requirements:
* 0-2 years of experience or Undergraduate
* Proficiency in English; knowledge of additional languages is a plus
* Computer literacy A customer-oriented and professional attitude
* Outstanding communication abilities
* Excellent organizational and time-management skills
Send updated CV with recent photo at [email protected] ,
[email protected] mention the job title in the subject
email as we don't receive CVs for the internship jobs on the Recruitment
Website.**
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