Store Representative- Canal - Ismaelia

؜ - ؜مصر ؜ -

تفاصيل الوظيفة

What you 'll do


Handling all customers' requests


Key Accountabilities



  • Achieving sales target with quality.

  • Processing orders and sales transactions as following: -

  • new line activation voice & data. (prepaid, postpaid, enterprise).

  • New handsets, accessories.

  • Mnp.

  • Mbb devices.

  • Vf cash activation.

  • Dsl new activation.

  • Up-sell and cross-sell vodafone products & services.

  • Up sell smart devices (ios & android).

  • Offering enterprise solutions (car tracking, i cloud. Etc. ).

  • Achieve the agreed sales targets for the different consumer and enterprise products & services.

  • Increase sales transaction ratio.

  • Improve the quality of sales as well as the closure rate while maintaining customers data base.

  • Customer services & complaints.

  • Give customers information about products and services.

  • Handling customer services & complaints:

  • prepaid consumer customers: -

  • recharge balance, balance dispute, data entry, activating.

  • Services, change of ownership.

  • Postpaid consumer red customers: -

  • bill payment, conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.

  • Enterprise customers: -

  • bill payment, conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.

  • Vf cash services & vodafone home dsl.

  • Cash deposit.

  • Cash withdrawal.

  • Vf cash wrong transaction.

  • Change of ownership for dsl customers.

  • Providing &replacement routers.

  • Company policy & ntra regulations.

  • Applying all ntra regulations and new process.

  • Understanding of vodafone privacy & data classifications.

  • Adherence to all cash operation policies & procedures. Using all applications and tools (wincash, siebel, c-cate e-top up, visa machine, dss, intranet, internet).

  • Reporting any fraud gap or revenues loss to concerned teams

  • maintaining and handling store tasks

  • accurate inventory control and stock take handling.

  • Handling all required paperwork (contracts & forms quality, filing, archiving).

  • Maintaining stores look and feel (cleanliness, displays, brochures

  • reporting daily bank accounts.

  • Handle cash, credit, cheques and withholding tax.

  • Decrease the cash variance month over month.

  • Mentoring new hires after training

  • providing full support to the new hires to insure excellent performance.

  • Following company strategic direction (digital).

  • Vodafone customer experience.

  • Grant high quality of after sales service.

  • Always implementing and maintaining the friendly expert attitude with all customers

  • first visit resolution implementation.

  • Earn vodafone customer loyalty.

  • Support different departments to deliver best customer experience.


Criteria


Customer Centric & Identification of customer needs.
Communication skills
Selling skills/techniques.
Smart tech. awareness.
Problem Solving.
Good English conversational and writing skills.
Be familiar with Fintech technical solutions, including Wallet, Payment, and
Mini Program.

ملخص الوظيفة

  • المُعلن : Vodafone
  • تاريخ الإعلان : 10/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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