IT Operations Specialist.IT Operations & Infrastructure - (
2300019B )
Description
Job Purpose
To execute, monitor, and maintain business applications to ensure system
availability, business continuity, and smooth operations.
Report To Position Name
Assist in interpreting console messages from system software or application
programs and reports them promptly to concerned staff & first line support to
ensure maximum applications availability. Ensure users and management updates
with production problems. Assist in executing scheduled and ad-hoc operations
jobs, activities as stated in the daily/weekly/monthly job schedules and
according to the jobs working instructions and operational manual to maintain
business applications continuity. Assist in maintaining daily job schedules
and report to shift leader for the work process. Executing ongoing operations
activities and analyze performance to identify problems. Fulfill
administrative requirements as assigned. Assist in running and monitoring the
BC (Bill Cycle) activities and escalate to the first line support if there are
any errors or performance problems and issue a BC status report after BC
completion. Customer Centricity : Creates a positive internal customer
experience during internal customer journeys and touch points Perform bill
cycle audit at the Printing Facility site to ensure that the bill cycle is
delivered to the customer on time. Run and monitor the Rating & Roaming cycle
and escalate to the applications support if there are any errors or
performance problems according to agreed SLA. Ensure Rating & Roaming trouble
tickets (TTs) are solved within their relevant SLAs. Innovation: Continuously
learn new trends in the market and propose new ideas, approaches and insights
Operational Excellence : Takes responsibility--Accepts responsibility for
outcomes of one's work; with focus on accurate high quality operations daily
routine, processes and workflows. People Management : Demonstration of team
spirit and a proactive collaboration with cross functional projects.
Demonstrate company values and compliance with company policy.
Qualifications
QUALIFICATIONS_ESSENTIAL
University degree in Computer Engineering or Science or equivalent degree.
Minimum 0 to 2 years experience. Very Good in Computer skills, Advanced MS
excel is required. Very Good in Arabic & English (Reading, Writing & Oral).
Strong interpersonal and negotiations skills. Ability to work in shift duties.
QUALIFICATIONS_DESIRABLE
IT Operations or Data center background. Experience in a Telecommunication
Industry. Very Good communication Skills. Good Knowledge in UNIX Operating
System. Good Knowledge in Oracle SQL and/or PL-SQL.
EXPERIENCE_ESSENTIAL
Presentation skills. Technical Writing.
EXPERIENCE_DESIRABLE
ITIL Foundations.
CERTIFICATIONS_ESSENTIAL
N/A
Job : Specialist
Organization : Etisalat-Misr
Non-Management
Job Posting : 27/Aug/2023, 8:30:32 AM
**IT Technical Support Specialist.IT Operation & Infrastructure** **-** **(** **230000Q2** **)** **Description** ** Job Purpose** Provide full support "Fixing problems-Deployments-Upgrades" to all client- side related problems as a second line of support. Provided support covers operating syst…
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **230000TG** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **220002N0** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **23000068** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **2200035X** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
**IT Technical Support Specialist.IT Operation & Infrastructure** **-** **(** **230000C4** **)** **Description** ** Job Purpose** Provide full support "Fixing problems-Deployments-Upgrades" to all client- side related problems as a second line of support. Provided support covers operating syst…
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **230001JS** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
**Service Desk Specialist.IT Operation & Infrastructure** **-** **(** **230002J3** **)** **Description** ** Job Purpose** To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon …
#### **Aufgaben** Main IT Strategy: * Assisting in the Design of Local IT Strategy in accordance with the policy and strategy set by headquarter and the region. * Consolidation and prioritization of business requirements together with local business and the region. * Consultation and su…
**Job Description:** In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplac…