Senior Basis Consultant - CoE

We help the world run better
Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from.Apply
now!

Purpose and Objective of Job:
SAP Egypt CoE, seeks a Senior Support Engineer responsible to understand and
proceed on the new business models and operational challenges of Premium
Engagement & Enterprise Support Customers.

Expectations and tasks of the job:
Provide necessary methodology and content to drive the innovation agenda with
continual redefining of requirements and industry business models. Deliver
innovations engage pro-actively with Premium Engagement and Enterprise Support
customers using a holistic approach to analyze, understand and define action
plans for customer 's situation. Support customers in increasing the value
they get out of their SAP Solution with reduced Total Cost of Ownership (TCO).
Resolve production down situations and escalations. Ensure customer
satisfaction and success, secure maintenance revenue and protect the SAP
brand. Deliver in an efficient way industrialization is a must. Build
supportability features, standardize and automate delivery of content and
invent new delivery models.

Main Tasks and Duties:
* Identifies top issues in key account engagements
* Perform analysis of system landscape and technical issues
* Perform analysis of core business processes for all applications
* Perform analysis of system and application operation including Performance optimization
* Delivery Onsite & Remote services for Premium Engagements , Enterprise Support and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services
* Actively provides customer feedback to development based on delivery
* Ensures that services and documentation are available and up-to-date for the respective area of expertise
* Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
Additional tasks:
* Participates in internal projects driven by internal requirements
* Participates in Backoffice and de-escalation support activities

Education and Qualifications/Skills and Competencies:
* Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study
* Exceptional written and spoken communication skills in English and Arabic,
* strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
* fixable with high change agility
* Proven problem-solving skills and strong work ethic are required

Work Experience:
Experience must include ‎5-‎6 years with at least one of the following
Roles:
* SAP Basis Administration with HANA experience is preferred.
* SAP Technical Architectural experience (IT Planning).
* SAP Migrations, Upgrades and Performance Tuning.
* Strong Technical & Leadership Skills to be able to cover the following topics with technical team:
* The solution and system technical design feasibility.
* Ensure that the technical infrastructure can handle the expected load according to the business requirements.
* The scalability and performance of the solution.
* Analysis of business requirements and the impact on the technical and operational setup.
* Support integration and volume testing.
* Support the go live.
* The concept for the future operations and rollout strategy.
* Implementation of end-to-end solution operations and SAP Solution Manager.

We build breakthroughs together
SAP innovations help more than ‎400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with ‎200 million users and more than ‎100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.
We win with inclusion
SAP 's culture of inclusion, focus on health and well-being, and flexible
working models help ensure that everyone - regardless of background - feels
included and can run at their best. At SAP, we believe we are made stronger by
the unique capabilities and qualities that each person brings to our company,
and we invest in our employees to inspire confidence and help everyone realize
their full potential. We ultimately believe in unleashing all talent and
creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard
to their age, race, religion, national origin, ethnicity, age, gender
(including pregnancy, childbirth, et al), sexual orientation, gender identity
or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification
with an external vendor.
Requisition ID: ‎365659 | Work Area: Consulting and Professional Services |
Expected Travel: ‎0 - ‎70% | Career Status: Professional | Employment Type:
Regular Full Time | Additional Locations: #LI-Hybrid.