IT Service Desk Analyst

Overview
Menzies Aviation is an independent, time-critical logistics specialist serving
the airline industry. At more than ‎250 locations in ‎58 countries, Menzies
Aviation offers landside and airside services tailored to customers' needs;
timed to their schedules; and delivered by teams with the knowledge, tools and
passion to set standards rather than chase them.
As a Global IT Service Desk, we pride ourselves on offering a high quality,
friendly, knowledgeable and professional service. Our Mission is to
continually develop our service to meet and exceed customer expectations and
contribute to the success of Menzies Aviation. We do this through the
provision of timely, consistently high quality and professional IT support at
every customer contact. You'll see that there's no other sector like aviation
to work in!
As a Service Desk Analyst, you'll enjoy plenty of variety and will have our
full support and training, for the whole of your career journey with us.

Main Accountabilities:
* As one of our IT Service Desk Analysts, day to day you'll be responsible for ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLA's, whilst ensuring adherence to ITIL processes
* Management of individual work queues
* Ensuring all tickets are logged and tracked in the service management platform, Service Now
* Ensuring the correct priority is given to Incidents
* Creating and sharing of knowledge documents

Safety, Security and Compliance
You will have a responsibility and duty whilst at work to take reasonable care
of the health and safety of yourself and of others whilst at work. You must
carry out work in accordance with information and training provided and any
specific workplace health and safety rules or procedures. For further details,
please see the job description attached.

Qualifications and Experience
* Demonstrable experience in a Service Desk environment
* Excellent telephone manner
* Ability to problem solve
* Excellent customer service skills
* ITIL Foundation certified

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage
applications for suitably qualified and eligible applicants regardless of sex,
race, disability, age, sexual orientation, gender reassignment, religion or
belief, marital status, pregnancy, and maternity. We strive to create an
inclusive working environment, where the different knowledge, perspectives,
experiences, and approaches of our global workforce are represented. Where
everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a
variety of resourcing tools to help us understand your skills and experience
in relation to the role. Please feel free to contact to recruiter below, if
there are any reasonable adjustments to our process that you would like us to
consider.
As part of our recruitment process, we will always consider how candidates fit
with our values which you can learn more about here.

Application instructions
Please click apply now. If you have any questions, you can contact
[email protected].