IT Support Tech Sr.

Job Description:
Parsons is looking for an amazingly talented Senior IT Support Technician
to join our team! In this role you will be providing support to end users or
working in an IT support role.
What You'll Be Doing:
* Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment.
* Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.
* Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.
* Assures that all activities are documented and reported according to Parsons and IT standards.
* Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction.
* Maintains knowledge of current trends in the development of end user hardware and software.
* May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
* Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.
What Required Skills You'll Bring:
* ‎3 Years degree/Diploma in computer Science/Information Technology (or equivalent qualification) with ‎4-‎6 years of related work experience providing support to end users or working in an IT support role.
What Desired Skills You'll Bring:
* Microsoft Certified Professional (MCP) required.
* A working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals.
* A very good knowledge of the MIS environment and a functional knowledge of assigned areas of specialized technical expertise.
* Excellent customer service skills.
* Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.