Senior Engineer, Unified Communication / Fast Telco Subsidiary of Ooredoo Kuwait

Available Opportunities
VAC8934 - Senior Engineer, Unified Communication / Fast Telco Subsidiary of
Ooredoo Kuwait
Field:
Technology
Contract Type:
Full Time - Permanent
Location:
Kuwait - Kuwait City
Closing date:
‎31-Jan-‎2023
Role Purpose:

Responsible Planning, Implementation, Operation, Maintenance and support of
Voice Core and Access Network elements.
Quality assurance for all Fixed Voice services - Core and Access levels
Key Accountabilities & Responsibilities:

• Ensures proper monitoring and reporting of voice Core network elements through the preparation of maintenance and service calls load distribution.


• Ensures that all offered access level services are in accordance with management criteria


• Ensures customers' centricity through all process and feedback


• Support Technology Strategy in identifying upgrade of Voice core networks, and retirement of legacy network equipment


• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise


• In Depth understanding of systems capabilities (Core and access), hands on experience with best practices and technologies that fulfil customer needs.


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  Creation of best-practice guidelines and documentation new IP Telephony / TELES rollouts.

  
  


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  DIDs management

  
  


• Expected to provide out of hours, on-call support for critical systems on a shift basis and, where necessary, work the occasional weekend/evening to perform maintenance, upgrades, and repairs or troubleshooting.


• Communication with Vendor for Support / Modification requests and raise TTs


• Drive innovation for Voice Core solutions, which are aligned with new technologies and business strategies.


• Proactive Monitoring of Capacity utilisation, performance metrics on equipment's, features and services and relevant actions towards growth, optimisation, re-engineering as required in line with business priorities


• Project management and supervision of Voice Core network. capacity expansion and modernization


• Documentation of all the Planning, Engineering and Design of Network elements and architectures and updating the legacy documentation in line with changes in the business and Technology environment


• To provide technical support in both a proactive and reactive manner, ensuring systems are stable and performing within the terms of their respective Service Level Agreements.


• To design and implement new UC/PBX infrastructure, as well as provide monitoring, capacity planning to customer of the existing estate.


• To evaluate and apply any necessary security patches, hotfixes, service packs and hardware updates.


• To work with other members of the UC/PBX team to troubleshoot and resolve any issues that may arise, working with vendor support where necessary.


• To deliver results within given time frames, ensuring that work is well documented


• Expected to provide out of hours, on-call support for critical systems on a shift basis and, where necessary, work the occasional weekend/evening to perform maintenance, upgrades, and repairs or troubleshooting.


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  Highlights project issues to senior management and make recommendations for improvements
  Qualifications/Requirements:
  

  
  


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  Bachelor degree in Telecommunication/ Computer/ Electronics Engineering or related discipline and appropriate registration with a recognised professional institute.

  
  


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  Degree shall be dully approved by Kuwait Society of Engineers
  Other Information:
  

  
  


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  Minimum ‎3 years of hands-on experience in ISP Voice Core and access engineering including Project Management experience

  
  


• Required experience with ISP/Telecommunication network


• Good knowledge of SIP, ISP, GSM, UMTS, LTE, 5G technologies


• Good Knowledge in Security and IP concept


• Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)


• Good verbal and written communication skills in English. Arabic would be an advantageStrong Technical & Analytical skills


• Project Management skills


• Quick learner and self-starter, with a willingness to be abreast with the latest technologies to be successful


• Strong interpersonal communication skills and presentation skills with the ability to elaborate complex technologies to peers and management


• Strong knowledge of working with multivendor
  Note: you will be required to attach the following:

‎1. Resume / cv