Specialist, Activation & Service Delivery - Mobile Services

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

Act as the first point of contact for Corporate walk-in customers to provide
assistance with product and service queries and Timely activation of customer
lines and services requests in an effective, helpful, customer-friendly manner
to ensure high standard of service delivery.
Key Accountabilities and Activities:

• Create customer hierarchy in the system and to activate B2B accounts.


• Prepare SIM cards /items and associated numbers for Account Managers to deliver to corporate customers.


• Generate Bulk order for bulk activation, deactivation, service modification and/or customer renewal requests following the Bulk order process and Procedure.


• Execute the right MNP processes for all port in requests and help the KAM and customer in the right direction in its execution.


• Create TT and follow up with concern department for any sales order Error


• Execute all the regular service request by email , walk-in, KAM , official letter ..etc. are provisioned with accuracy and in accordance to polices and procedure


• Ensure the sims and devices in the corporate location were sold in the proper customer account on the correct product and promotion.


• Close Daily drawer and hand in the cash to manager after ensuring of completion of the pending orders.


• Ensure all the customer paper work is completed before creating a new corporate account and ensure to send activity to account management for any missing document.


• Ensure all UDV and SDF, credit sale approvals and calculation are checked and validated after the KAM and before posting the discount in customer sales order.


• Ensure to deliver the sim and items requested by customer to the authorized person and get customer confirmation and signature on the delivery note.


• Ensure that all activation requests customer verification process is completed with positive result with RA approvals.


• Assure all the approvals in its place as per the credit &debit note policy.


• Arrange to provide the payment responsible customers with the Clarence letter when requested after checking all the lines outstanding.


• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• The Senior will execute many of the same activities as the Junior and Mid level, but in addition, will


• typically work on more complex, larger and higher importance/impact projects. The Senior level will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.


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  Other duties as directed by supervisor or other superiors.
  Qualifications:
  

  
  


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  ‎2 years Diploma in business or a related discipline
  Other Information:
  

  
  


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  Good communication.

  
  


• Fluency in both written and verbal English and Arabic.


• Organizational skills.


• Strong interpersonal skills and customer service ethic


• Computer literacy with experience in Seibel and BSCS


• MS Office
  Note: you will be required to attach the following:

‎1. Resume / cv