Security Supervisor

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons:
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎127 hotels and private residences in major city centers
and resort destination in ‎47 countries, and with more than ‎60 projects in
development, Four Seasons consistently ranks among the world's best hotels and
most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since ‎1982, Four Seasons currently operate
‎38 residential properties around the world and ‎80% of the projects in our
pipeline contain a residential component.
Main Duties & Responsibilities:
* Supervise the day-to-day security force of the property during shift to ensure the safety and security of all guests, personnel and property.
* Supervise the performance of Security staff.
* Implement all policies and procedures regarding security and safety. Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments' rules, policies and standards.
* Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.
* Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed.
* Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
* Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
* Implement all policies and procedures regarding security and safety.
* Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
* Respond properly in any hotel emergency safety situation.
* Assist with Worker's Compensation, complete reports, and maintain a health and safety.
* Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
* Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
* Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
* Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
* Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
* Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
* Participate and take an active role in the development and implementation of the hotel's fire plan. In addition to testing the hotel's Fire and Emergency Response preparedness.
* Works harmoniously and professionally with co-workers and supervisors.
Requirements:
* Minimum of three years' experience working in a similar position in in five star luxury hotels.
* Reading writing and speaking ability of English and Arabic languages is a must.
* Investigative skills including but not limited to interview technique, detecting crime, following leads, performing follow-up investigations, investigative tenacity and attention to detail.
* Leadership qualities including but not limited to assertiveness, moral courage, fairness, motivating and influencing, inspiring confidence, flexibility, and leading by example
* Organization skills, the ability to provide presentations, the ability and knowledge to train subordinates, and the ability to provide concise and relevant information to the Security Manager /Director of Security
The benefits offered by Four Seasons Hotel Kuwait :
* Full board single living accommodation in a high quality, well-resourced accommodation
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work
* Full medical coverage
Work Authorization
Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!