Security Supervisor

Purpose of Position:
A Security Supervisors directs security personal and works with Chief Security
Manager to deliver a safe Guest and Team Member experience while ensuring
compliance with the hotel emergency procedures.

Key Role & Responsibilities:
As a Security Supervisors, he/she will be responsible for directing and
coordinating the activities of security personnel, organizing patrolling of
the property to deliver a safe Guest and Team Member experience. Specifically,
you will be responsible for performing the following tasks to the highest
standards:

Maintain good communication and work relationships in all areas of the hotel
Liaise with government and law enforcement agencies if required
Coordinate with external Security company in case additional Security personal
required
Conduct patrols and organize patrolling of all areas of the hotel (internal
and external areas)
Record and notify all risks, deviations from safety standards and any untoward
incidents
Inquire as necessary into and report upon any thefts within the hotel using
your discretion in connection with any of these matters that you deem should
be reported to the police:
Criminal Acts, losses or accidents caused to the lives and properties.
Staff misconduct.
Cases affecting guests or staff that are of concern to Management
Prepare incident reports and ensure all allegations are properly followed up
Direct and coordinate the activities of all security personnel, engage in the
implementation of safety and security procedures for the department, and
provide assistance and advice to other departments in relation to security
Liaise with Departmental Heads to ensure hotel staff is aware of their
security responsibilities
Plan, deliver and facilitate regular staff awareness training (Safety,
Security and Evacuation Training)
Be fully aware with hotel Fire and Emergency procedures
Responsible for management of key control within all departments
Responsible for Training and coaching new security staffs on board (in-house
and outsource security)
Conduct Security audits on monthly basis and report back to Chief Security
Manager
Inspect all Security related equipment’s to ensure good working condition.
Conduct regular mock fire evacuation drill as per the hotels emergencies
standards
Handles complaints, settling disputes, and resolving grievances and conflicts,
or otherwise negotiating with others
When required, conduct patrol in other Citymax hotels and report to Chief
Security Manager.

Personal attributes:
Problem solving skills.
Excellent verbal and written communication skills.
Ability to listen and respond to demanding guest needs.
Accountable and resilient.
Leadership skills.
Committed to delivering high levels of customer service.
Ability to work under pressure.
Must be able to always maintain confidentiality.
Understanding and ability to work in a multicultural environment
Good grooming standards.

Qualifications

Requirements:
Previous experience in same or similar role in UAE.
Administrative and paperwork knowledge.
First Aid.
Firefighting qualification.
IT proficiency.
CCTV knowledge.
Training and coaching
UAE driving license.
Certified SIRA Security Supervisor certificate.

Primary Location: United Arab Emirates
Job: Landmark Hospitality Safety and Security
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jan ‎3, ‎2023, ‎7:50:‎43 AM