A Front Desk Agent supervises the activities manages at the hotel front desk,
including check-in/check-out, Guest requests, concierge services and promotion
of in-house activities.
What will I be doing?
As a Front Desk Agent, you will oversee the front office activities between
the Guest, the hotel, and the various hotel departments. A Front Desk Agent is
responsible for supervising the activities that create the first impressions
of our Guests and, therefore, must perform the following tasks to the highest
standards:
* Front Desk operations during your assigned shift to a consistently high standard
* Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Advise your shift team of any special events or VIP Guests in the hotel that day
* Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
* Maximize sales revenues through up-selling and marketing program
* Manage Guest requests, inquiries, and complaints promptly and completely
* Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Desk Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Front Office experience in the hotel, leisure, and/or retail sector
* Strong commercial/business awareness and demonstration of sales capabilities
* Calm, organized work ethic with the ability to prioritize and meet deadlines
* Excellent supervisory, inter-personal, and communication skills
* A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
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