Front Desk Supervisor

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎116 hotels and private residences in major city centers
and resort destination in ‎43 countries, and with more than ‎60 projects in
development, Four Seasons consistently ranks among the world's best hotels and
most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since ‎1982, Four Seasons currently operate
‎38 residential properties around the world and ‎80% of the projects in our
pipeline contain a residential component.
Main Duties/Description:
* Schedule staff and complete payroll records in accordance with budgeted guidelines.
* Conduct all opening procedures.
* Conduct all closing procedures at shift end.
* Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
* Checks guest out of the hotel, preparing and explaining the bill.
* Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
* Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
* Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
* Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
* Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
* Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
* Works harmoniously and professionally with co-workers and supervisors.
* Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
* Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
* Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
* Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
Preferred Job Requirements and Skills:
* Minimum ‎2 years experience as a Front Desk Supervisor in a ‎5 star luxury, fast-paced environment.
* Fluent level of English and Arabic both written and spoken
* Excellent organizational and time management skills
* Ability to multitask and prioritize daily workload
The benefits offered by Four Seasons Hotel Kuwait include:
* Full board single living accommodation in a high quality, well-resourced compound
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work
* High speed Wi-Fi internet in accommodation and employee transportation buses
Work Authorization
Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!