Reporting to : Member Care Supervisor
Grade: 5
Are you a people 's person? Do you have the heart of a champion? Apply to
join our team of Member Care Champions!
Objectives
Responsible for meeting and exceeding the customer 's expectation, delivering
rapid, right first-time solution without visible handoffs to the customer.
Provide a customer focused service for VMK customers via any of the available
communication channels within a Contact Center environment working on shift-
basis.
Tasks
* Answer all customer inquiries in a friendly, professional, and efficient way.
* Maintain customer services standards by responding to all contacts promptly, remaining courteous & professional.
* Provide clear & concise responses to all customer enquiries & complaints while ensuring all information is accurate.
* Follow contact scripts (where applicable) and respond empathetically to customers.
* Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
* Take ownership of customer enquiries and complaints to a satisfactory conclusion.
* Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
* Respond to customer queries through online channels, e.g., social media, emails, live chat.
* Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
* Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
* Assist other VMK business functions as appropriate.
Education
* BA/BS Degree or above
Professional qualification
**Reporting to** **:** Member Care Director **Grade:** 4 _ Calling all goal-oriented, courteous folks. We 're looking for self-motivated leaders to coach, lead and guide our Member Care Champions. Apply today! _ **Objectives** Responsible for the day-to-day leadership of a team of Member…
المسمى الوظيفي تقديم التقارير إلى: مشرف رعاية الأعضاء درجة 5 هل أنت شخص؟ هل لديك قلب بطل؟ تقدم بطلب للانضمام إلى فريق أبطال رعاية الأعضاء لدينا! أهداف مسؤول عن تلبية توقعات العميل وتجاوزها ، وتقديم حل سريع ومناسب لأول مرة دون عمليات تسليم مرئية للعميل. تقديم خدمة تركز على العملاء لعملاء VMK عبر أي …
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