Patient Care Coach - Kuwait

Work Experience
‎1-‎3 years
Industry
Health Care
City
Kuwait City
State/Province
Al Kuwayt
Zip/Postal Code
‎65000
Job Description
The Patient Support Staff / Care Coach provide compassionate and empathetic
guidance to help patients to manage the impact of their condition and to
receive their treatment effectively. The Care Coach is a qualified healthcare
professional who complements the education and care provided by the patient’s
own healthcare team. The role involves regular patient contact, in person and
by telephone, and is responsible for building rapport and helping to address
their patients’ personal challenges and needs. Facilitate successful
communication between patients, physicians and third party payers that leads
to shared motivation to achieve treatment goals. Ensure continuous patient
education, motivation, consultation and follow up.
Introduce to physicians the role of the patient care consultant (PCC) and
their purpose to assist them with their patients.
Have a consent form signed by the physician to allow the PCC to contact
his/her patients for education, follow ups and collection of health
information.
Have a consent form signed by the patient and acknowledged by the treating
physician to allow the PCC to teach him/her self-injection, follow up on his
general health status, treatment outcomes and adverse events (if spontaneously
reported), collect relevant health information and update the treating
physician periodically.
Accurately capture patient details following Face to Face based and telephone
interactions and assessments in the programme CRM system. This would include
scheduled contacts as well as any ad hoc inbound queries from patients.
Ensure patients' data privacy is ‎100% protected and confidential information
is not disclosed under any circumstances.
Ensure regular update for each physician individually regarding their
patients’ status: The update would include general condition of the patient,
improvement, side effects if any, compliance, emotional status, patients
concerns, etc.
Visit the physicians regularly (as per project plan) to present updates on
their patients.
Educate patients/parents/family members about the disease.
To assess and provide tailored interventional support to help patients
overcome potential psychological or behavioral challenges that may impact
their ability to manage their treatment or specific disease.
Educate patients and their care givers to use their prescribed treatment
medication correctly and confidently.
Manage and report any potential adverse events, product quality issues or
other perceived safety risks according to defined program procedures.
Give comprehensive instructions to the patients about detecting and reporting
side effects.
Gather all the detailed data from the patient and report promptly to as per
local Pharmacovigilance SOPs.
Educate patients about proper storage and administration of their treatment
medication.
Be available for and follow up regularly on questions and queries.
Highlight the importance of regular check-ups and doctor’s visits during the
course of the treatment as ordered by the physician.
Provide emotional support to patient and family.
Drive adherence to therapy to optimize treatment outcomes.
Advise patients not to take any decision on discontinuation of therapy or dose
changes without consulting their treating physicians.
Give the patient the instructions for Third Party Payer procedures and assist
when needed (whenever applicable).
Remind patients of prescription refill dates & doctor’s appointments.
Submit to the direct manager aggregate data on patients’ adherence on monthly
basis or whenever needed.
Requirements
Education: Degree in Nursing or Allied Health Care professionals
Experience: Minimum ‎2 years of experience as a nurse (Arabic & English)
Driver's License is a Must
Benefits
Benefits are as per the Kuwait Labor Law.
Job Type: Full-time