Associate Commercial Specialist

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
What's on your plate?
* Work closely with the commercial team to assist on daily BAUs and report any discrepancies or issues at a cross functional level.
* Analyze and support the development and execution of cross functional commercial and operational strategies efficiently.
* Develop new business leads for the commercial team that can support in finding new profitable vendors/accounts by utilizing CRM to manage and retain sales
* File, maintain and track all commercial contractual agreements and ensure implementation of them to avoid loss of margins.
* Identify invoicing or billing problems from EOBs and work to correct the errors.
* Assist the campaign manager in the execution of the trade plan and analyze the effectiveness of revenue-generating plans.
* Lead the commercial admin team by fostering and encouraging an environment of open communication and consistent recognition of individual and team accomplishments which in return will provide more clarity to their roles.
* Generating, preparing, scheduling, and sending operations reports.
* Maintain the country's commercial Master files (SOPs, LPOs, SLAs, etc.)
* Coordinate activities throughout the operation to ensure efficiency and maintain compliance with company policy and management deadlines (Marketing activities, Engagement activities, etc.)
* Keep management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
* Work as a cross functional bridge between category managers, accounting team, demand planner and inventory controller to ensure we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters.
* Daily monitoring of stock movement, running report of daily inventory adjustment, sales, and purchases.
* Monitor demand forecasts and assist in the issuance of orders to the stores and tracking receipt of such orders.
* Managing the relevant inventory in coordination with the Category Manager
* Food safety
* Liaising with suppliers for improving collaborative forecasting planning and replenishment
* Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept
What did we order?
* Minimum ‎3 years of proven work experience within the FMCG industry
* Have a good understanding of SKUs, Local suppliers & reporting.
* Knowledge of social media and analytics software - working knowledge of Hootsuite, Google Analytics, Facebook Insights, etc.
* Creative and strategic content creation and excellent writing skills in both English and Arabic.
* Being data-driven and passionate about reporting the results is a plus