Guest Service Agent

Posting Date May ‎25, ‎2022
Job Number ‎22086400
Job Category Rooms & Guest Services Operations
Location Residence Inn Kuwait City, Abdullah Saleh Almulla Street, Kuwait
City, Kuwait, Kuwait VIEW ON MAP
Brand Residence Inn
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World ™ at Residence Inn by Marriott.

Welcome to our family

As a world-class leader in the travel industry, there's no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others, we welcome you to join our global family. Here, you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities, growth
opportunities and the chance to meet people from all corners of the globe.

The impact you 'll make

No matter whether a guest arrives weary from their travels or excited for a
vacation, you know what to do to make them feel at home. They will appreciate
the pristine lobby, your warm welcome, and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay, you are operating at a level of
excellence.

What you 'll do

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes


• Secure payment, verifying and adjusting billing as needed


• Provide guests with room and hotel information, directions, amenities and local interests


• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff


• Complete cashier and closing reports, counting the bank at the end of each shift securely


• Accept and record wake-up calls, delivering to the right department


• Communicate any emergency, lost item or theft to proper security staff and/or authorities


• Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve
We'll support you in and out of the workplace by offering:

• Team-spirited coworkers


• Encouraging leadership


• Support to live a life of wellbeing and happiness


• Opportunities to serve and give back to the community


• Discounts on hotel rooms, gift shop items, food and beverage


• Recognition programs

What we 're looking for

• A warm, people-oriented demeanor


• A team-first attitude


• A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand, sit, or walk for an extended period
of time. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You 're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you're important to us. You'll
make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.