Workplace Technology Associate

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
The job holder of this position is responsible for providing technical
assistance and advising computer end users. In Charge of resolving daily
users' / shop hardware and Software problems, The IT Support Specialist
monitors the operation of company's computer system.
What you 'll need to succeed
Organizational:
Follow all relevant IT policies, processes and standard operating procedures
so that work is carried out in a controlled and consistent manner
Operational:
Implement activities under close supervision
Escalate complex problems to the relevant person to ensure case/issue is
closed efficiently and in timely a manner
End User Support:
Analyse, install and configure new personal computer system; including cables,
printers, personal access, electronic mail, Microsoft processing, operating
system, other appropriate software and hardware
Working on escalated Incidents from the IT Service Desk, using BMC RemedyForce
ticketing tool (online)
Review, monitor and upgrade existing workstations
Assist and instruct on the use of computer equipment, software and manuals
Understand internal/external customer technologies and problem resolution
techniques
Listen to symptom descriptions; analyse problems; respond effectively and
provide constructive feedback to the end user on problem resolution
Provide end users 1st level support for all applications
Retail Stores Support:
Setup of and Support of all retail shops, including POS, printer, barcode
scanner and basic application support
Work with the Technical Service Team for troubleshooting network and server
related incidents
IT Asset Administration and Maintenance:
Perform routine tasks to maintain computer equipment's, their peripherals and
data backups
Follow up on the daily performance of computer systems to verify correct
operation and detect errors
Configure, install and test computer hardware, networking software and
operating system software
Recommend improvements or upgrade and prepare evaluations of software,
hardware and troubleshoot problems
Perform routine network start up and shutdown procedures, and maintain control
records
Implement policies as set by Group IT in order to protect data, software and
hardware to local IT infrastructure
Rely on instructions and pre-established guidelines to perform the functions
of the job
Participate in relevant projects and community activities as and when needed
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.