Field Service Engineering Specialist Professional

Location:
Kuwait City, Al Kuwayt, Kuwait
Job ID:
KW54575743
Date Posted:
‎2023-‎03-‎29
Company Name:
ABB Engineering Technologies Co. KSCC.
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
General information: You as a Field Service Engineering Specialist
Professional will be part of Hitachi Energy business based in Kuwait. You will
be performing on-site service activities for various types of Hitachi Energy
GIS systems and in accordance with Hitachi Energy standard processes, quality
standards and safety guidelines. Delivering excellent customer service to
satisfy customers. In close co-operation with customer and other Hitachi
Energy teams, take actions to identify new Service business opportunities for
Hitachi Energy. Adequate knowledge of various types of Hitachi Energy GIS
systems in accordance with customer requirements. Ensuring timely, cost-
effective solutions in accordance with standard processes, procedures, and
safety guidelines.
Responsibilities: Service delivery: Performing medium to high complex Service
tasks like installation, commissioning, maintenance, upgrades and retrofits,
repair independently, identifies technical problems and makes analysis through
remote or on-site activity in different service categories (installation and
commissioning, maintenance, extensions, replacements, upgrades and retrofit,
end of life service etc.). Customer approach: Ensuring customer satisfaction
by executing service work according to customer order and expectation.
Creating and maintaining a good relationship with customers and understands
their needs. Identifying new sales opportunities and taking influence in
convincing the client for the complete service portfolio. Materials and
supply: Coordinating, preparing and ensuring that all materials, parts and
equipment are available and at the appropriate quality for Service activities.
Preparing standard lists for ease of work. Documentation and reports:
Preparing all documents and reports to be signed by the customer
representative. Reporting work done in a timely manner and follows up when
needed. Creating standards or job durations. Troubleshooting: Proactively
identifying potential equipment failures and proactive corrective actions.
Troubleshooting complex equipment failure and makes recommendations to avoid
repeating the problem in the future. Operational excellence: Proactively
identifies suggestions for product, quality and customer service improvement
and discusses them with management for changes. Health, safety and integrity:
Actively ensuring that HSE practices are of high standard. Working to
eliminate unsafe practices and incidents. Processes and Tools: Consistently
applies functional processes considering links to other teams. Safety and
integrity: Living Hitachi Energy core values of safety and integrity, which
means taking responsibility for your own actions while caring for your
colleagues and the business.
Your background: A bachelor's degree of electrical engineering. Minimum ‎10
years of experience in maintenance of Gas Insulated Switchgear in live
substation, and must be well versed with drawings, safety of EHV/HV/MV (400kv,
300KV, 132KV & 33KV) GIS, sequence of operations. Experience certificate
confirming that he had worked as GIS Specialist in Hitachi Energy types of
switchgear. Ability to undertake emergency repair jobs in the switchgear
including installing of test bushings and preparing the switchgear for
conducting AC & DC High Voltage tests for GIS & Cable. Proficiency in both
spoken & written English language is required.