Description
General information:You as a Field Service Engineering Specialist Professional
will be part of Hitachi Energy business based in Kuwait. You will be
responsible to perform on-site service activities for various types of Hitachi
Energy GIS systems and in accordance with Hitachi Energy standard processes,
quality standards and safety guidelines. Deliver excellent customer service to
satisfy customers. Co-operating with customer and other Hitachi Energy teams,
take actions to identify new service business opportunities for Hitachi
Energy. Responsibilities:Service delivery: Performing medium to high complex
service tasks like installation, commissioning, maintenance, upgrades and
retrofits, repair independently, identifies technical problems and makes
analysis through remote or on-site activity in different service categories
(installation and commissioning, maintenance, extensions, replacements,
upgrades and retrofit, end of life service etc.). Customer approach: Ensuring
customer satisfaction by executing service work according to customer order
and expectation. Creating and maintaining a good relationship with customers
and understands their needs. Identifying new sales opportunities and taking
influence in convincing the client for the complete service portfolio.
Materials and supply: Coordinating, preparing and ensuring that all materials,
parts and equipment are available and at the appropriate quality for service
activities. Preparing standard lists for ease of work. Documentation and
reports: Preparing all documents and reporting to be signed by the customer
representative. Reporting work done in a timely manner and follows up when
needed. Creating standards or job durations. Troubleshooting: Proactively
identifies potential equipment failures and proactive corrective actions.
Troubleshooting complex equipment failure and makes recommendations to avoid
repeating the problem in the future. Operational excellence: Proactively
identifies suggestions for product, quality and customer service improvement
and discusses them with management for changes. Health, safety and integrity:
Actively ensures that HSE practices are of high standard. Working to eliminate
unsafe practices and incidents. Processes and Tools: Consistently applies
functional processes considering links to other teams. Safety and integrity:
Living Hitachi Energy core values of safety and integrity, which means taking
responsibility for your own actions while caring for your colleagues and the
business.Your background:A bachelor's degree of electrical engineering. 5 - 10
years' experience in GIS (Gas Insulated Switchgear). Certified as GIS
Specialist in Hitachi Energy switchgears. Experience in maintenance of Gas
Insulated Switchgear in live substation, and must be well versed with
drawings, safety of EHV/HV/MV (400kv, 300KV, 132KV & 33KV) GIS. Proficiency in
both spoken & written English is required.
Location: Kuwait City, Al Kuwayt, Kuwait Job ID: KW54575743 Date Posted: 2023-03-29 Company Name: ABB Engineering Technologies Co. KSCC. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: General information: You as a Field Service Engineering Speci…
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