ICT Technical Assistant

Deadline Date ‎2022-‎06-‎181. Role and responsibilities*
The ICT Technical Assistant based at Kirkuk office is responsible for
providing technical ICT support to the Central Iraq Area Office.
Generic responsibilities
These responsibilities shall be the same for all positions with the same
title. The Country Offices shall adapt them to the existing organizational
chart and the size and complexity of the operations. The responsibilities
shall be short and essential. Details belong in the Work- and Professional
Development Plan.
* Adhere to NRC policies, tools, handbooks and guidelines
* Assist a range of support with the implementation of the CC portfolio according to plan of action
* Implements independently procedures and activities within own function or core competency as delegated
* Responsible for organizing and delivery of tasks in line with priorities and standards
* Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team
* Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work
* Prepare and develop status reports as required by management
* Ensure proper filing of documents
* Promote and share ideas for improvement in your area of expertise
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job
location and context, phase of operation, strategic focus and type of
programme intervention. This section shall be revised whenever a new employee
is hired or the context changes significantly.
* Ensure NRC all users abide to global NRC ICT policies and procedures
* Participate in the procurement processes of ICT equipment/software
* Updating ICT Inventory register and submit to the Support Manager on monthly basis
* Coordinating with CO ICT Coordinator for getting advise as and when needed
* Provide induction to newly hired staff for Central Iraq Area office
* Implement NRC’s ICT policies and guidelines at office level
* Ensure system security
* Implement and update a data disaster recovery plan (back up)
* Schedule computer related services, maintenance and license renewals
* Ensure installation and maintenance of protection services (anti-viruses and firewalls)
* Pro-actively recognize requirements of NRC Central Area Office employees and provide training
* Facilitate for creating NRC official mail ID for newly hire staff for area office
* Providing regular training and instruction to all staff on the use Office ‎365 , Unit ‎4 , Docusign , Freshservice and other NRC services.
* Other duties as assigned1. Competencies
Competencies are important in order for the employee and the organisation to
deliver desired results. They are relevant for all staff and are divided into
the following two categories:
__
‎1. Behavioral competencies
These are personal qualities that influence how successful people are in their
job. NRC’s Competency Framework states ‎12 behavioural competencies, and the
following are essential for this position:
* Planning and delivering results
* Working with people
* Handling insecure environments
‎3. Professional competencies
These are skills, knowledge and experience that are important for effective
performance.
Generic professional competencies for this position :
* University Degree in Computer Science or IT.
* Have knowledge of a variety of hardware, software, and operating systems
* Knowledge about own skills/profile .
* Good in English language.
* Fluency in local languages
‎2. Performance Management
The employee will be accountable for and evaluated on the responsibilities and
the competencies, based on NRC’s Performance Management System. The following
documents will be used for performance reviews:
* The Job Description
* The Work and Development Plan
* The End-term Performance Review Template
* The Competency Framework
*You may apply through the link:
ICT Technical Assistant -
Kirkuk