Customer Service Representative (Handicapped Only)
Number of Vacancies: 20
Job Description:
* Handling incoming and outgoing calls and responding to customer 's emails and chats
* Management and resolve customer complaints/queries.
* Identify and escalate issues to supervisors.
* Provide service information to customers.
* Document all call information according to standard operating procedures.
* Follow up customer calls where necessary.
* Complete call logs and reports
Basic requirements for the role:
* Proven experience working as a Contact Centre Agent in any Financial Industry
* Good communication and interpersonal skills
* Languages: Bilingual - Arabic and English B2
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