Resort Manager - Ajman

Overview:
The First Group Collection portfolio of six operational hotels is renowned for
its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opened in July ‎2022. Bringing
to the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
As a Resort Manager, you will show your leadership and interpersonal
strengths, communication prowess and a good eye for numbers and emerging
trends, as well as demonstrating talent and dedication, you will need to be
agile, resilient and quick-thinking and ensure an exceptional guest journey.
You will work with, and develop, the team to provide exceptional guest
service, continually exceeding the highest possible standards whilst
overseeing the smooth running of the hotels operations ensuring the hotels
objectives are met and maintained at all times through maximizing occupancy,
revenue, and maintaining the reputation of the hotel.
* Lead and manage all aspects of the Hotel services and ensure all service standards are followed with friendly and engaging service.
* Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
* Trouble-shoot any issues arising in hotel operations.
* Evaluate hotel performance and ensure compliance with health and safety rules.
* Managing budgets and controlling expenditure.
* Tracking hotel revenues, setting sales targets and optimizing profits.
* Create and apply a marketing strategy to promote the hotel's services and amenities.
* Analysing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
* Maintaining statistical and financial records.
* Pursuing strategic branding endeavours.
Desired Skill & Expertise:
* Atleast ‎5+ years experience as a resort manager at a ‎4/‎5*Hotel.
* Service focused personality is essential and previous leadership experience required.
* Prior experience working with Opera or a related system.
* Proven ability to build and maintain good relationships with all stakeholders.
* Communicate thoughts, actions and opportunities clearly with strong networking skills.
* Ability to lead by example, believe in a strong team culture and set the scene for high performance.