Reservation Agent

Job Number ‎23180955
Job Category Reservations
Location Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar
Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs, determine appropriate
room type, and verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems, revise room blocks to maintain the required number of
available rooms and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover
the unexpected, to dive into a new culture, or simply to make the most of a
free evening. They see business travel as an adventure because they see all
travel as an adventure. Where others may settle for the usual, our guests see
a chance to bring home a great story. And so do we. We 're looking for fellow
spontaneous explorers to join our team to bring the spirit of the neighborhood
to our guests. If this sounds like you, we invite you to discover career
opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join
a portfolio of brands with Marriott International. Be where you can do
your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.