Learning & Development Manager, Swissotel Naama Bay

Company Description

Swissotel's claim reinforces our believe that time and travel are true gifts
in life and that we should use our time -- where ever we are in the world --
well and wisely.It also reminds us to ensure our guests spend quality time --
our Swiss hospitality, synonymous with quality, efficiency and care, takes
care of everything so time can be easily spent doing the things they love.

Job Description

Position Title: Learning & Development Manager
Department: People & Culture
Direct Reports: Assistant L&D Manager
Summary
Reporting to the Director, People & Culture, the role holder will contribute
to the performance of their hotel by facilitating all learning programs,
monitoring quality of service throughout the property the hiring and retention
of exceptional talent as well as driving Heartist engagement, learning and
development, performance and talent within their departments by strategically
leading through their Learning & Development Leaders. They will have a desire
to be the best at what they do and achieve operational excellence in their
departments through all the metrics that are measured.
Responsibilities
Learning & Facilitation
*
Review the Learning needs analysis for the hotels prior to the budget and
assist the DT&C in budget preparations
* Review with the Director of People & Culture the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
* Follow-up on all training activities within the hotel
* Ensure with all Mandatory Corporate Training the properties and ‎100% compliant (Heartist, Orientation, FLS)
* Ensure coordination and delivery of training programs of all internal and external providers
* Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
* Develop quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
* Support the Quality Manager in the development of Departmental Trainers as required
* Manage the Accor INES Learning Portal and ensure colleague completion of all required training
* Supervise the completion of compliance training i.e. Fire Safety, Sustainable Tourism, First Aid
* Review how cross training is used in the properties and see if there can be a way to do multi-property training
* Be the champion of the employee generated content and assist in the creation of a learning culture
* Demonstrates proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using INES to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.
Talent Development & Performance Management
* Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.
* Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
* Ensure Departments have adequate Departmental Trainers, and these are well utilised
* For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader.
* Development of indirect reports to give them ongoing feedback and development.
People & Culture
Employee Relations
* Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
* Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
* Ensure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidate
* Ensure all leadership roles are well trained on effective interviewing skills
Employee Engagement and Communications
* Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company 's success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
* Represent the organization as an exemplary ambassador the All Inclusive - Heartist Service Culture
Finance
* The activities and contribution of the role will impact the performance of the hotel.
* Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
* Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required
to demonstrate the fundamentals of the company 's Heartist service culture to
be responsive, respectful and deliver a great experience.
Leading Myself
* Positive Orientation
* Self-Development & Self-Management
* Problem Solving & Decision Making
Leading Others
* Developing others
* Leading and Engaging the team
* Communication
Leading the Business
* Guest Focuses
* Forward Thinking and Planning
* Business Awareness
* Business Improvement
Experience/Certificates/Education
* Bachelor 's Degree/Master's Degree from a reputable hospitality/business school preferred or equivalent
* Minimum ‎7 years of total experience ideally with strong operations background
* At least ‎4 years of experience in in a single property or cluster-based role
* High degree of professionalism with strong understanding of hotel operations and business acumen
* Excellent reading, writing and oral proficiency in English language
* Strong working knowledge of Digital tools
* Strong leadership, interpersonal and training skills
* Excellent communication and customer contact skills
* Results and service oriented with an eye for details
* Ability to multi-task, work well in stressful & high-pressure situations
* A motivator & self-starter
* Well-presented and professionally groomed at all times

Additional Information

This is a pre-opening and requires an incumbent to be available by May ‎1.