Bellman

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description
*
Anticipate all guest needs and handle all guest inquiries.
* Participate in the effective day to day operation at the Bell Service desk.
* Has complete knowledge of the resort products and services, including room types, relative features and facilities, food and beverage outlets and promotions, spa and health club and other properties.
* Ensure lobby, main porch and buggies are clean and tidy at all times.
* To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
* Assist guests with the luggage, and provide a luggage storage service for guest.
* To coordinate delivery of messages and other items to the guest room.
* Takes ownership of buggy transportation within the resort and ensure timely pickups and drops.
* To assist guests who require special attention.
* Complete all other shift duties as outlined on shift checklist.
* To assist in ensuring that the transportation arrangements within the resort work perfectly, including the coordination of taxi's, private vehicles, limousines and other vehicles.
* Assist other areas of Front Office when required.
* Attend daily shift briefings and training to improve professional skills.
* Foster a good relationship with third party Companies.
* Is detailed and ensures proper handover from incoming and outgoing shifts.
* Answer telephones promptly and accurately and follow telephone etiquettes.
* Ensure timely follow up of all guest requests and revert to guests or resort as appropriates.
* Takes ownership of guest's requests and needs and ensure immediate action as appropriate.
* Keep Superiors informed of all mishaps, unusual cases and guest feedbacks.
* Is well acquainted with all resort facilities, including the guest room facilities and knows all events in the resort.
* Keep himself updated on the arrivals, departure and transport arrangements for the day.
* Ensure guest recognition.
* Is able to identify and acknowledge repeat guests and VIPs.
* Ensure that each guest interaction is a delightful experience for the guests.
* Never say "NO". Offer alternatives as applicable.
* Always find a way to exceed guest's need and expectations.
* Ensure consistent delivery of resort's service standards.
* Is self-motivated and leads his colleagues by example.
* Respect the departmental duty roster and report to work on time.
* Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduced.
* Attend all scheduled training courses organized by the department and resort as and when asked to.
* Is a team player and actively participates in all employee activities.
* Present himself/herself at all times with professional courtesy and etiquette towards both guests and associates.
* Is well groomed and in proper uniform at all times.
* Maintain a professional demeanor at all times.
* Always projects a positive image of the resort and company at the airport.
* Ensure strict compliance to all resort and local laws regarding fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

Qualifications
*
Excellent communication skills
* Fluency in English, foreign languages an advantage
* Minimum ‎1 year experience as a Bellman; preferably in a similar quality hotel
* A friendly and outgoing behaviour
* Proactive, resourceful and able to work independently
* Has strong decision making abilities