Vip / Special Desk Officer

APL, one of the world's leading ocean carriers, offers more than ‎90 weekly
services and call ports in over ‎50 countries worldwide and provides container
transportation through an international shipping network which combines high-
quality intermodal operations with advanced technology, equipment and
e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics
group with headquarters in Marseilles, France.

The Group offers a complete range of activities including shipping, handling
facilities in port as well as logistics on land. The Australian group consists
of CMA CGM Australia, ANL Container Line Pty Ltd (a wholly owned subsidiary of
CMA CGM group) and APL (a wholly owned subsidiary of CMA CGM group) with
centralised offices in Melbourne and branch offices in all Australian states.

VIP/SPECIAL DESK OFFICER

THE ROLE:
This position will be responsible for day-to-day monitoring and tracking of
Special Cargo shipments in line with Universal Services Contract, pro-active
customer service and exception handling. VIP/Special Desk Officer must follow
the agreed company policies and adopt needed procedures to ensure that
handling of daily tasks is in line with the contracts to secure reliable
service and satisfaction of customers.

RESPONSIBILITIES:
As a VIP/Special Desk Officer, your commitments are:
Track and Trace Export and Import Special Cargo shipments.
Process Special Cargo Export/Import bookings and coordinate loading/delivery.
Identify any potential delays and provide proper notification to the customer
as per the contract guidelines.
Submit any delivery delays or booking modification in the Customer portal.
Update vessel schedules in Integrated Booking System portal for Cargo booking.
Submit billings for recovery of applicable port storage or reefer charges.
Ensure compliance with APL/CMA rules and regulations, Special Cargo contract
terms.
Identify problems that come up during customer interaction and bring them to
resolution per defined processes.
Identify data, service or customer information integrity issues and take
action to resolve.
Actively participate in company initiatives to plan and implement ideas and
suggestions that benefit APL.

QUALIFICATIONS AND PROFILE:
Must have:
Bachelor's degree with minimum ‎2 to ‎3 years of industry experience in similary
capacity .

English language skills

Excellent computer skills

Preferred logistics experience

Come along on CMA CGM’s adventure