Customer Repair Representative (Order processing)

CLOSING DATE ‎20 FEBRUARY ‎2023.
NOTE: Please ONLY apply if you have sufficient experience and skills
required as per job description below.
Job Summary.
Responsible for coordinating and interfacing with customers, suppliers, other
departments, and roles within the NOV. Responsible for the creation and
sending of quotation activities and processes. Responsible for customer
purchase order receiving processes and communicating between NOV and clients
to ensure good customer satisfaction.
Repair Department Primary Responsibilities:
* Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment.
* Contact customers to define the necessary scope of work.
* Create, revise and update Quality Plans as needed.
* Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
* Work on difficult issues regarding client complaints and other issues.
* Work closely with department managers on updating projects for customer requirements.
* Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and communicate with customers for clarification.
* Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues.
* Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.
* Responsible for revising and adjusting quotes.
* Communicate with the customer regularly reporting progress of all jobs to keep them properly informed.
* Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.
* Liaise with customer and IVB about approved ITP/Quality Plans making sure the pre-defined scope of work is reviewed and approved by all parties.
* Pursue continuous improvement in its own activities and operations.
* Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
BEHAVIORAL SKILLS REQUIRED
* Approachability
* Composure
* Customer Focus
* Integrity & Trust
* Negotiation
* Presentation Skills
* Written Communication
* Drive for Results
* Conflict Management
SKILLS/COMPETENCIES & EXPERIENCE REQUIRED
* ‎3 - ‎5 years' experience, product knowledge or experience - Essential
* Higher education degree - Desirable
* Customer Service Excellence - Essential
* Technical education, product knowledge or experience - Desirable
* Sales Specialization - Desirable
* Microsoft Office Suite - Essential
* ERP System Experience (Glovia), basic to advanced knowledge level - Desirabel
* Knowledge in high-pressure equipment (Valves, Choke & Kill Manifold, BOP's & etc.) - Desirable
* Oil and Gas Technical Knowledge - Desirable
* 5S (Organization/Standardization) experience or knowledge - Desirabel
* Knowledge in API 6A & 6C - Desirable

Every day, the oil and gas industry's best minds put more than ‎150 years of
experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and
production, our family of companies has provided the technical expertise,
advanced equipment, and operational support necessary for success --now and in
the future.

Global Family
We are a global family of thousands of individuals, working as one team to
create a lasting impact for ourselves, our customers, and the communities
where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service
delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers ' needs and work with them to
deliver the finest products and services on time and on budget.

Rig Technologies

At NOV Rig Technologies, we are harnessing the strength of knowledge and
innovation that is revolutionizing the future of energy. We build on what
works, using our deep expertise to help minimize risk, increase uptime, and
improve performance in drilling operations around the globe.