Operations Support (WSS, Customer Order Processing)

NOTE: Please ONLY apply if you have sufficient experience and skills
required as per job description below.
Job Summary:
Handling customer order processing with regular follow-up with Manufacturing,
support in logistics and inventory management.
RESPONSIBILITIES:
The position directly reports to the Supply Chain Manager within NOV WSS
Dubai.
The Operations Coordinator must maintain a sound working relationship with
other managers within the organisation.
* Ensure highest standards of HSE.
* Fully accountable for Solids Control & Waste Management P&L account through-out the region.
* Ensure service quality is continually enhanced. Develop and motivate staff to ensure consistently high standards of performance and effectiveness.
* Responsible for the quotation of all Spares & Equipment's as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems, improving performance to achieve business targets and customer satisfaction.
* Ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery.
Position affects the following:
* HSE.
* Other Dubai P&L
* Service quality.
* Asset tracking and Utilisation.
* DSO.
* Cost Control.
* Business Development.
* New Product Lines
Responsible for:
* Provision of quotations in a timely manner to our clients.
* Supply supportive information to customer enquiries.
* Following up quotations submitted on a regular basis.
* Assist if required with expediting overdue orders.
* Overview customer orders and report any delays to Supervisor.
* Processing customer orders into our system in a proactive manner to maintain output and performance indicator spread sheets.
* Proactively work with purchasing to assist with the review of stock levels.
* Notify our clients of any delays in a courteous manner.
* Maintain and update ERP Systems.
* Actively promote HSE.
* Support adequately the whole region.
* Manage the implementation of company policies regarding compliance, timekeeping, holiday planning, performance reviews and disciplinary procedures.
* Promotion and implementation of training at all levels of our organization.
* Support in logistics requirements
* Handle Asset Management (TAT) in ERP system
* To engage in any other activity within his / her capability as requested by line management.
BEHAVIORAL SKILLS/COMPETENCIES REQUIRED:
* Experience of offshore and onshore drilling operations, activities, equipment and use of same.
* Understanding of all NOV WSS products and services and how they can be best utilised.
* Experience on Managing operations of similar size and environments.
* Knowledge of the regions and local cultures of all operations within MEA.
* Full understanding of NOV policies and adhere to them at all times.
* Competent in the following:
* Motivation skills.
* Negotiation skills.
* Presentation skills.
* Report writing.
* Compilation and concise, accurate technical and commercial proposals.
* Excellent communication skills.
EDUCATION AND EXPERIENCE REQUIRED:
Essential
* Minimum two years experience in similar job of customer order processing and logistics
* Minimum Graduate Qualification
* Microsoft Office - Good knowledge
* High level English profeciency - verbal and written
* Experience in ERP Packager
Desirable
* Minumum three to Four years' experience
* JDE Experience