Technical Manager

Job Purpose: Description - Internal To manage the technical lifecycle of
infrastructure within the relevant technologies of the responsible Technical
Manager: to define, design, plan, implement and support each technology,
ensuring they meet business requirements and comply with corporate policy and
standards. To provide documented operational processes and procedures for 1st
and 2nd level operational support groups, as well as act as a centre of
excellence and 3rd level support for the respective technologies. To ensure
the respective technologies have optimum capacity and availability to meet the
existing and future needs of the business. To positively manage and minimize
risks within the respective technologies. Job Outline: - Responsible for
setting clear and consistent performance objectives, implementing performance
management and development plans to ensure standards of performance and
productivity are achieved and maintained enabling a high performance culture.
Manage the technical expertise within the team so that resources are
appropriately and effectively allocated. Assign suitably qualified resources
to projects to support the ongoing IT work programme. - To manage the total
cost of ownership of products and services within the respective technologies
ensuring costs are identified, defined and unitized, to enable businesses to
make informed finance decisions, positively contribute to the process of cost
control and provide financial transparency. - Work closely with teams
responsible for vendor management and vendor contract negotiations, to ensure
SLAS are monitored and managed and contracts are seen to be value for money. -
Provide technical consultancy and guidance to the team members and technical
manager of other technologies, enterprise architects, and project teams.
Providing technical expertise to the enterprise architecture team for defining
architecture strategy and standards and design the relevant technologies
accordingly. - Identify areas of improvement in existing infrastructure
including end of life technology replacement and evaluation of new relevant
technologies within the relevant environment in accordance with industry
trends. Justifying investment through business cases and drive projects
through assigned project managers. - To consistently meet or exceed agreed
KPIS for the respective technologies. - Ensuring technologies comply with
corporate security policies and procedures and all risks and/or exceptions are
indentified and positively managed. Ensuring all security and other operating
system patches are promptly identified, reviewed and assessed for their impact
on the relevant environment and accordingly implemented on the relevant
technologies. - Responsible for providing 3rd level support for the relevant
technology environment to the Incident Management and to the Problem
Management team ensuring efficient root cause analysis is provided and
avoiding reoccurrence of incidents. - Collaborate closely with all IT teams to
deliver products and services that contribute to the growth and longevity of
the Emirates organization. - Ensure all communications, reports and updates
are accurate and consistently delivered in a timely manner.
Qualifications & Experience: Qualifications - Internal Information Technology.
Other : ‎8+ Years Degree or Honours (‎12+‎3 or equivalent) : Knowledge/skills: -
Networking technologies and architecture - Technical Product management -
Hybrid clouds - Cloud Computing (IaaS) - Change Management. - VMware / AWS -
Client-server technologies and architecture - IT security and protection
technologies and architecture - Financial management for IT - People
Management - ITIL Processes Framework
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.