Technical Manager

Job Purpose: Manage the technical lifecycle of the relevant technologies and
services under the technical manager responsibilities. Design, engineer, plan,
implement, operate and support each technology, ensuring they meet business
requirements and comply with corporate policy and standards. Provide
documented operational processes and procedures for 1st and 2nd level
operational support groups, as well as act as a centre of excellence and 3rd
level support for the respective technologies. Ensure the respective
technologies have optimum capacity and availability to meet the existing and
future needs of the business. Manage and minimize risks within the respective
technologies. Job Outline: - Define KPIs for the teams in line with
departmental goals and objectives. Consistently meet or exceed agreed KPIS.
Ensure all communications, reports and updates are accurate and consistently
delivered in a timely manner. - Ensure technologies comply with corporate
security policies and procedures and all audit observations, risks and/or
exceptions are identified and positively managed. Ensure all security and
other operating system patches are promptly identified, reviewed, and assessed
for their impact on the relevant environment and accordingly implemented on
the relevant technologies. - Responsible for providing 3rd level support for
the relevant technology environment to the Incident and the Problem Management
teams ensuring efficient root cause analysis is provided and avoiding
reoccurrence of incidents. - Collaborate closely with all IT teams to deliver
products and services that contribute to the organization growth. -
Responsible for setting clear and consistent performance objectives,
implementing performance management and development plans to ensure standards
of performance and productivity are achieved and maintained enabling a high
performance culture. Manage the technical expertise within the team so that
resources are appropriately and effectively allocated. Assign suitably
qualified resources to projects to support the ongoing IT work programme. -
Identify and develop needed products or services by creating Business Cases,
conducting RFTs and coordinating with various stakeholders inside IT as well
as other departments. - Develop and effectively manage the team and technology
budgets. Manage total cost of ownership of products and services within the
respective technologies ensuring costs are identified, defined and reported,
to enable businesses to make informed financial decisions, positively
contribute to the process of cost control and provide financial transparency.
- Work closely with teams responsible for vendor management and vendor
contract negotiations, to ensure SLAs are monitored and managed and contracts
are seen to be value for money. - Provide technical consultancy and guidance
to the team members and technical manager of other technologies, enterprise
architects, and project teams. Providing technical expertise to the enterprise
architecture team for defining architecture strategy and standards and design
the relevant technologies accordingly. - Identify areas of improvement in
existing technologies including end of life technology replacement and
evaluation of new relevant technologies within the relevant environment in
accordance with industry trends. Drive projects through assigned project
managers.
Qualifications & Experience: Information Technology. Other : ‎8+ Years Degree
or Honours (‎12+‎3 or equivalent) : Degree in a subject relevant to IT
Experience of specialist technical experience, within a business IT
environment. Knowledge/skills: - Telephony technologies and architecture -
Networking technologies and architecture - Messaging technologies and
architecture - Client-server technologies and architecture - Operating
Systems, Hypervisors, Storage & Backup Technologies and architecture - IT
security and protection cyber defence technologies and architecture - Database
technologies and architecture - Web technologies and architecture - Middleware
and Integration technologies and architecture - Mainframe technologies and
architecture - Financial management for IT - DevSecOps engineering and
practice - Site Reliability engineering and practice - Observability
technologies and architecture - Development tooling and developer experience
enhancement - Hyperscale hybrid cloud technologies engineering, operations,
and architecture - Container Platform technologies and architecture -
Automation technologies and architecture - ITIL Processes Framework
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.