Contracts Manager

Job Purpose: Manage, evaluate and monitor dnata Travel's agreements and
contracts both locally and regionally for new and existing customers,
suppliers and business partners. This includes all products/services provided
to customers, joint venture, franchise and management operations as well as
merger and acquisition projects. Manage relationships with internal
departments, department heads in Dubai and operations in GCC, Afghanistan and
India to ensure operational, commercial, financial and legal requirements are
defined in the interest of the Group and stakeholders Job Accountabilities -
Evaluate and negotiate all agreement drafts, reviewing implications,
commitments and advising the department heads on terms to be negotiated, in
order to mitigate any potential risks that the business may be exposed to by
entering into the relationship contemplated through such agreements. - Manage,
analyse and monitor all agreements with customers, joint venture partners,
principals (both air and non-air GSA relationships), third party service
providers, internal departments as well as prospective acquisition targets.
This includes participation in direct negotiations, along with the relevant
department heads and co-ordination with all parties involved in the
preparation of the contract and ensuring all contracts are prepared within the
required deadline. - Managing all contractual
issues/queries/communications/amendments with responsibility for timely
response incorporating input/buy-in from relevant parties. - Act as
contractual `middleman? between the business and group legal to ensure timely
review and approval/reconciliation of contract variations of different
business models contemplating in each agreement. (Joint Venture, Franchise,
GSA, Greenfield, Acquisition etc.) - Provide concise information, guidance and
recommendations of various agreements to the Executive Team which is critical
in formulating the most appropriate recourse in case of
anomalies/issues/disputes/claims and identify all related implications by
liaising closely with Group Legal and Dubai Government Legal Affairs
Department where necessary. - Safeguard that all agreements presented for
signature, are accurate in terms of the final version that has been agreed by
dnata Travel. - Ensure that liabilities and commitments in contracts are
highlighted to the concerned department heads and other delivery function
managers prior to agreement signature. - Ensure signed contracts are
communicated to all relevant parties to provide contract visibility and
awareness, providing interpretation to the business to support implementation
as required. - Define, establish and maintain a database of contractual
records and documentation such as receipt and control of all contracts,
correspondence, customer contact information, contractual changes, status
reports, signature of contract and any other documents required for the
project. This will include RFPs, Memorandums of Understanding (MOU), Non-
Disclosure Agreements (NDA), Letters of Intent (LOI) and Agreements. This will
enable verification of terms and conditions of contracts to avoid duplication
and protect from breach of our obligations or financial claims for damages. -
Responsible for ensuring contract extension and renewals are conducted in a
timely manner and contract expiry dates brought to the notice of concerned
department heads. This includes ensuring adherence to terms initially agreed
or negotiated within agreed financial, commercial and legal parameters. -
Define and manage the process of creating and updating standard contract
templates. To ensure that such defined processes are complied with across the
various departments of dnata Travel as well as vis-a-vis all other
contributors such as Finance, Insurance, Tax and Group Legal. This includes
quality assurance to ensure that product and service related requirements
defined by the various business and regional heads are incorporated fully into
Request for Proposal, compliance documents and agreements and encompass both
deliverables and service levels. - Monitor competitor terms and customer
satisfaction with dnata Travels terms and conditions and contracting practices
and recommend changes as required. This will minimize risk, maximise revenue
streams and establish good working practices.
Qualifications & Experience: Qualifications - Commercial/Sales/Contract
Negotiation : ‎8+ Years - Degree or Honours: (‎12+‎3 or equivalent)
Knowledge/skills: - Experience in commercial and contract negotiations,
preferably with financial management or legal background. - Knowledge of the
various aspects of the travel industry operation is essential. - Knowledge of
the various business models such as joint venture, franchise, management and
acquisitions is essential. - Knowledge of general sales agency (GSA), Share
purchase and new company formation contracts is preferable.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.