Online Merchandiser

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
At Chalhoub, we're driven by digital! As an Online Merchandiser you will be
responsible for ensuring offerings and promotions are timely listed online in
alignment with stores. You will also be responsible for analysing online
purchasing data, competitor comparisons, and translate them into reports to
update management.
Product Management
* You will manage/create/remove categories and collections on the website
* Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.
* Liaise with the purchasing team for new launches (in line with all stores)
* Manage the launch of products, including content request from brands and stock request from purchasing team
* Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)
Merchandising on Site
* Utilise sales and customer analytics to decide how products should be displayed online to maximise sales
* Guarantee optimum brand presentation in homepages, landing pages and product description
* Product assortment by best sellers, unsung heroes and new launches to optimize sales
* Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers
* Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page 'special offer' banners
Stock Management
* Monitor stock levels to avoid out of stock issues during peak season
* Forecast and create stock replenishment for the purchasing team to action
* Analyze and manage the stock levels to reach sell through ratio KPIs
Coordination
* Own the merchandising calendar - planning with marketing, content, social, email and seek to constantly optimize
* Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals
* Work with CRM to determine email schedule, select relevant product
* Work with Finance to determine budgets and forecasting
* Liaise with concessions for uploads, seasonal updates and sale alignment
Reporting

• Analyze website performance, traffic, conversion and other KPIs across regions and countries


• Monitor google analytics on a daily basis to create actionable recommendations


• Process daily SMS to customers with pending orders to help minimize the cancelation rate
  What you'll need to succeed


• Must have strong merchandising experience in eCommerce retail, ‎3+ years


• Must have strong knowledge and experience with Google Analytics


• Good product management and liaison with wider teams


• Commercial awareness to drive conversion rates onsite


• Strong reporting experience and forecasting


• Ability to deliver presentations and reports to senior staff


• Stellar communication
  What we can offer you
  With us, you will turn your aspirations into reality. We will help shape your
  journey through enriching experiences, learning and development opportunities
  and exposure to different assignments within your role or through internal
  mobility. Our Group offers diverse career paths for those who are
  extraordinary, every day.
  We recognise the value that you bring, and we strive to provide a competitive
  benefits package which includes health care, child education contribution,
  remote and flexible working policies as well as exclusive employee discounts.
  To view all our perks and benefits, click here.
  We Invite All Applicants to Apply
  It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
  Perspectives to truly Inspire, Exhilarate and Delight our customers. At
  Chalhoub Group, we are committed to inclusion and diversity.
  We welcome all applicants to apply and be part of our exciting future. We
  ensure equal opportunity for all our applicants without regard to gender, age,
  race, religion, national origin or disability status.