THE CONTEXT
LVMH Beauty activities benefit from exceptional dynamism that relies on both
the longevity and development of key lines, and on the boldness of new
creations.
The brands cultivate what makes them unique and is guaranteed to make them
stand out for their devotees in a highly competitive global market. The
success of the Perfumes & Cosmetics division depends on finding the right
balance between major historic Houses such as Parfums Christian Dior, Parfums
Givenchy and Guerlain, and young brands with strong potential like Benefit
Cosmetics, Fresh and Make Up For Ever…
All are driven by the same values: a quest for excellence, creativity,
innovation and perfect mastery of their image.
LVMH Beauty Middle East manages 11 different brands including Parfums
Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di
Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees
an area of 47 countries in the Middle East, Europe, Africa, and India with
subsidiaries and agents' structures.
YOUR MISSION
As Field Coach Supervisor, you will be responsible for supporting the Area
Retail Managers and Training Manager within the Dior Travel Retail team. You
will be required to follow up daily on the Sell-Out with the Retailer and
Beauty Consultants within your assigned region. You will be extremely field
focused and accountable for all aspects of the day-to-day management and
trainings of the Beauty Consultants.
Your main responsibilities in this role include:
People Management
* Manage all aspects of HR cycle along with the Area Retail Manager, for Beauty Consultants in your assigned area including recruitment, development, retention, and leavers etc
* Build an engaged and strong team of Beauty Consultants
* Conduct monthly meetings with the team to review the BA's performance per shop (together with the ARM & ARM/ Counter Coordinators/ BAs) using the Daxiam application to facilitate the discussion
* Create and settle the targets / commissions scheme
* Have daily Interactions with Beauty Consultants either face-to-face or via phone to assess performance and conduct assessments of sales analysis and ppt
* Coordinate on all matters concerning the Beauty Consultants including seminars and uniforms
* Coach and train sales team to facilitate them to be able to answer perfectly customers' needs and maximize Sell-Out
Business Development
* Visit key account clients on regular basis
* Develop and implement strategies to improve the sell out in key accounts
* Ensure that all accounts meet inventory and assortment. Manage local merchandising (planograms + maintenance + one time production like BF, visuals)
* Recommends distribution changes based on results, image and compliance with brand requirements (decision to open or close doors)
* Watch competition and market trends. Be aware of and communicate competitive promotional activities
Training
* Animate training sessions: integration, product, expertise, D.I.O.R., Traffic Stopping
* Apply Dior pedagogical approach
* Ensure quality of theoretical and practical knowledge transfer
* Coach as needed
* Contribute to cost optimization and planning
* Be exemplary in expertise and selling, in classroom and on field
YOUR PROFILE
* Minimum of 3 years' experience in a retail supervisory/ managerial position
* A curious, creative, dynamic, and proactive personality, who's autonomous and able to multitask while respecting deadlines
* Strong in leadership and in people management with experience in building effective teams
* Extremely field orientated with the ability to Travel regularly around the region (note around 80% of time will be spent out in the field for this role)
* Must be fluent in English, Arabic is a plus
WHAT CAN WE OFFER ?
* A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
* As part of LVMH we offer Career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.
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