Relationship Manager

Department Description:
Business Banking was set up as a separate vertical to manage allnonindividual
relationships under RBWM Business Banking has always ensured that the
customers are placed on the right platforms so as to provide them with the
best products and services possible
Brief Description:
Trade Finance is a very crucial aspect for Business banking customers with at
least a third of all Emirates NBD customers under Business Banking using a
trade finance product Trade advisory and sales is a key value addition to the
Business Banking proposition
Detailed Description:
The incumbent will be responsible for acquisition of new client relationships
from Relationship Officers upgrades from mass segment maintenance and growth
of existing client relationships meeting Revenue targets for Assets
Liabilities and crosssell Achieve high levels of service standards and
maximize client satisfaction and ensure compliance with UAE Central Bank and
antimoney laundering regulations
Job Requirements:
Deliver all the budgeted targets for revenue profit asset deposit growth
customer acquisition and cross sell
Achieve Business Banking business goals as specified in the annual objectives
Identify opportunities for sales and provide strategic direction to
Relationship Officers
Farm and grow the accounts which have been opened by Relationship Officers and
convert them into a profitable proposition for the bank
Ensure maximum penetration of the local market including NTB customers
Focus on present customer base to enhance the asset and revenue books of the
segment
Providing timely advisory services to customers on various Trade and Treasury
products and linking two
Ensure minimum TATs and ensure service excellence
To be conversant with the full range of SME banking
Assisting the clients in resolving their issues with regard to trade assets
insurance and investments
Accountable for regular monitoring of client satisfaction and service quality
levels
To be fully aware of all policies relating to operational risk sales processes
credit policy antimisselling etc and comply with the same
To be responsible for ensuring uptodate compliance KYC and client profile for
each client as well as maintaining a high level of confidentiality at all
times
To be responsible for assessing customer risk suitability of products and
explaining appropriate products and services to meet client requirements
To safeguard the reputation of Emirates NBD by employing best practices and
acting in a professional manner at all times
To document all meetings and contribute to the reporting processes established
in the team
To have full awareness of all policies and procedures issued in relation to
credit lending money laundering prevention and KYC

Additional Details:
‎3-‎5 years of banking experience preferably in an RM role

Knowledge of basic banking operations
Adherence to policies and procedures
Knowledge of basic banking operations
Knowledge of compliance regulations

Graduate preferably business - finance or Accounting.
Team player Initiative taker
Confident self starter

Qualifications
AS Mentioned in the JD
Primary Location : United Arab Emirates-Dubai-Dubai - Satwa, Al Badaa
Street
Job : Relationship Management
Organization : Business Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Jan ‎24, ‎2023, ‎6:22:‎11 AM