Guest Relation Supervisor

Overview:
Our Company - Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels &
Resorts, our Team Members have the opportunity to explore both personal and
professional development opportunities throughout their careers. Wyndham
Hotels & Resorts is the champion of the everyday traveler. Through the largest
and widest collection of hotel experiences in the world, we work to make hotel
travel possible for all. Wherever and however people travel, Wyndham will be
there to welcome them.

With nearly ‎9,000 hotels across the globe and through its network of nearly
‎790,000 rooms appealing to the everyday traveler, Wyndham commands a leading
presence in both the economy and midscale segments of the hospitality
industry. The company operates a portfolio of ‎20 hotel brands, including Super
‎8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®,
AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The
Company's award-winning Wyndham Rewards® loyalty program offers more than ‎56
million enrolled members the opportunity to redeem points at thousands of
hotels, condominiums, and holiday homes globally. For more information, visit
www.wyndhamhotels.com.

Our Brand - TRYP by Wyndham®

POWERED BY THE CITY . TRYP has locations in every country on your bucket
list, from Berlin to Barcelona, New York City to Sao Paulo and of course, the
city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the
city, giving you easy access to downtown hubs, for a rich and authentic
experience. Business travelers will revel in our comfortable settings and
plentiful amenities, and families will delight in many of our convenient
facilities and offers. All our guests will enjoy their way into the city's
best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global
locations put you at the fore of the urban scene, while our local and
connected TRYPSTERS guide you to unique and memorable experiences - from great
local cuisine to fabulous nights in the town. We want to wine you, dine you,
relax you, and connect you.

Our Hotel - TRYP by Wyndham Dubai


With ‎650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is
currently the largest TRYP by Wyndham hotel in the world! Centrally located in
Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach
of popular attractions including the Mall of the Emirates, Palm Jumeirah and
the Expo ‎2020 site. Hotel facilities include NEST, one of the world's first
fully integrated co-working spaces within a worldwide branded hotel, which
offers both shared and private meeting and event areas, rentable desks, and
various networking opportunities. The hotel also features a spa, gymnasium,
outdoor pool and a wide variety of food and beverage outlets including a
coffee shop, club lounge, an International all-day dining restaurant, a
Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.

Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be
supported throughout your professional journey with tailored learning
opportunities and development training. We are committed to providing a
nurturing environment where all of our team members can explore personal and
professional development opportunities throughout their tenure with us. We
offer a variety of leadership training, mentoring opportunities, and
educational support to continually foster a culture of diversity and
inclusion.
We are committed to attracting, motivating, and retaining talented team
members who align with our company 's core values. We are proud to reward our
team members with comprehensive benefit programs and resources which include:
return air tickets to home destination, uniform and laundry services,
accommodation and recreation facilities, medical coverage and life insurance,
transportation, duty meals, colleague discount in our F&B outlets and reduced
hotel rates, enhanced employee rewards program, team bonding and engagement
events, employee health and wellness activities.
Job Description:
The primary responsibility of this role is to align to the Front Office
Department policies and procedures to deliver exceptional service behaviour
and create the right environment which our colleagues can experience that will
help them to be responsive, respectful, deliver great guest experience and
build customer service culture.
Front Desk Supervisor is responsible for greetings, checking guests in and
checking guests out of the hotel in the hotel's continuing effort to deliver
outstanding guest service and financial profitability. Front Desk Supervisor
is responsible for the supervision of the Front Office team and will also
assist the Duty Managers in daily front office operations. As the company
representative, you will make guests feel amazing, create warmth and strike up
conversation.

KEY RESPONSIBILITIES
* Ensure company brand standards, policies and procedures are always adhered to.
* Supervise daily shift process ensuring all team members adhere to standard operating procedures.
* Provide customers a positive first and last impression and maintain it at all times.
* Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
* Provide the team with necessary training and support.
* Bookkeeping duties, such as balancing accounts (credit limit).
* Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
* Always ensure outstanding customer care.
* Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
* Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
* Adhere to company credit limit policies.
* Allocate rooms to expected arrivals after checking the guest preferences and special requests.
* Build strong relationships and liaise with all other department 's especially housekeeping, reservation etc.
* Cross check all billing instructions are correctly updated.
* Ensure Front Office log book / checklist is always updated and actioned upon.
* Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
* Assist all departments in servicing the guests during high volume periods.
* Take responsibility in the absence of the Duty Manager/Front Office Manager.
Desired Skill & Expertise:
* At least ‎2 years' experience as Guest Relations Supervisor in ‎4/‎5* property with ‎300+ inventory.
* Front Office computer literacy (e.g., OPERA, VICAS etc.).
* Excellent communications skills with Proficiency in speaking and writing Business English.
* Required language(s): fluent English, with preferred fluent French, Arabic, or Russian.
* Team player with excellent planning and organizing skills.
* Able to work flexible working hours with rotating shifts.
* Pleasant personality with good problem-solving skills.