Ecom Sales Assistant

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role

Reporting to the Store Manager, you will be responsible for:
* Providing excellent customer service
* Processing transactions quickly and accurately
* Advising customers
* Winning sales to meet targets
* Maintaining eye-catching effective displays within the store
* Following operating procedures
* Providing customers with an enjoyable shopping experience

What you will do

Customer Service
* To achieve section budget set every month and on YTD by FM.
* To achieve section margin for the year.

Inventory Management
* Annual stock loss to be measured by the section stock loss - SA to have maximum control on stock loss by following SLAP.
* To ensure that the Stock take objective is achieved by adhering to the inventory management - SOP's, ‎365 days of the year.
* Through effective communication, stock management systems and processes, ensure that your section has ‎100% on self-availability with correct merchandizing.

Store Operations
* Execute the weekly bulletin on time and follow up against the requirements.
* Ensure that you participate in daily briefings and update yourself on business performance, new products, SOP's and HR initiatives.
* Ensure that the SOP's are being followed ‎100%

Standard for excellence
* Product knowledge
* Merchandising skill
* Store standard to be maintained at all times
* Different way of thinking to achieve business goal

Required skills to be successful

• Good Interpersonal Skills, able to communicate fluently in English, Arabic preferred


• An ability to implement creative and imaginative approaches and identify new options for service development.


• Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous Improvement.


• Passion for retail industry

What Equips you for the role

Education:
* High School graduate
Minimum Experience and Knowledge
* ‎2 years of retail Ecom sales experience in a similar role (preferably Toys Industry)

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…