Agent, Room Reservations
(5536)
At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests’ expectations at every possible turn.
Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. With a
sense of exhilaration and discovery, we create unforgettable memories by
providing guests the opportunity to discover an extraordinary world filled
with thrilling adventures. Whether we are designing a couple’s retreat or
serving the extraordinary in one of our award-winning celebrity chef
restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it’s our
passion.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are
you passionate about the hospitality industry giving a unique guest
experience? Are you able to multi-task without compromising quality? If you
possess these skills, we have the perfect job for you at Atlantis Dubai.
As an Agent, Room Reservations you should be a continuous source of
information to help and assist all the guests in their needs, as well as
replying to all incoming correspondence promptly. You will also assist in
preparing reports and supporting the team, respond to incoming calls from the
customers to take their reservations, answer questions and inquiries,
troubleshoot problems, provide information, and handle complaints regarding
Atlantis Dubai products or services.
About You
It is essential that you have previous experience in hotel room reservations,
or similar environment. You should possess impeccable personal presentation,
patience when dealing with guests, maintaining a positive attitude at all
times, paying attention to detail, and passion about customer service.
Computer literacy and Opera systems are imperative, and fluency in English is
a must. Due to our guest’s demographics, we are preferably looking for either
Russian, Arabic, Chinese, or French fluent speakers.
Join a team that is adventurous, creative, warm-hearted and extroverted. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.
Job Type: Full-time
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