Quality Assurance Officer

DESCRIPTION

Operating in the UAE for over ‎50 years, CBD manages the financial requirements
of some of the largest corporates and businesses operating in the country,
driving the UAE economy. Over the years, CBD has transformed into a
progressive and modern banking institution winning multiple awards for its
digital initiatives, credit cards, bank accounts, mobile app features and
services.

CBD has been recognized as the number one bank in the UAE on the Forbes list
of The World's Best Banks ‎2022.

As we continue to build upon our successes, we are looking for ambitious
individuals who are passionate about the banking and finance industry and the
markets in which CBD operates. Just as important to us is your ability to
demonstrate a talent for dealing with people - your colleagues and our
customers - and delivering service that really goes the extra mile.

The IT QA officer will ensure CBD IT is compliant with all internal and
external regulatory and compliance requirements. Responsibilities are listed
but not limited to the following:

Quality assurance across the IT department
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Support the design and implementation of the QA framework
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Perform QA testing on the IT divisions
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Conduct quality audits in accordance with the plan and reports
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Challenge the IT Teams on their policies and procedures.
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Recommend actions plan to reduce risk
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Develop and maintain Management Information (MI) reporting
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Ensure to comply with the audit requirements, internal and external reporting
obligations etc in line with the policy guidelines, to ensure high standards
of uniformity and consistency across the Bank

IT Risk Management
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Define and implement an overall governance risk framework for CBD IT based on
industry standards (COBIT, ITIL V4, etc.), regulation. Evaluate and recommend
mitigating controls needed to protect CBD information and networks and help
determine an acceptable level of risk for the Bank and governance of the same.
Deliverable an overall IT governance framework with appropriate interlinks to
the Risk Management framework of the bank.
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Conduct regular self-assessment of the controls set for CBD IT. Deliverable:
IT Risk Register with all the relevant risks to CBD IT
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Effectively communicate key risks, findings, and recommendations for
improvement with key stakeholders.
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Bring risk awareness to CBD IT team members all maintaining a high level of
efficiencies for the processes in place.
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Seek constant improvements in the controls implemented to ensure good
operational effectiveness and proper risk mitigation.
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IT Service Management - Overall assessment of SLA compliance and monitoring
for GRC.

IT Policy Management
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Ensure completeness and accuracy of an IT policies and procedures library.
Once established, those policies and procedures will be reviewed and updated,
if required, on a yearly basis.
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Ensure policies and procedures defined are in line with adopted standards
(e.g. ISAE ‎3402, ISAE ‎3000, CobiT, ISO20000 etc.) and aim to improve business
processes and operations