DC I&A Tech II

Business Function Overview:
In alignment with our Microsoft values, we are committed to cultivating an
inclusive work environment for all employees to positively impact our culture
every day and we need you as a Data Center Inventory & Asset Technician
(DIAT).
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our
cloud services. As a CO+I DIAT, you will perform a key role in delivering the
core infrastructure and foundational technologies for Microsoft's online
services including Bing, Office ‎365, Xbox, OneDrive, and the Microsoft Azure
platform. As a group, CO+I is focused on the personal and professional
development of all employees and offers trainings and opportunities including
Career Rotation Programs, Diversity & Inclusion trainings and events, and
professional certifications.
Our infrastructure is comprised of a large global portfolio of more than ‎100
datacenters and ‎1 million servers. Our foundation is built upon and managed by
a team of subject matter experts working to support services for more than ‎1
billion customers and ‎20 million businesses in over ‎90 countries worldwide.
With environmental sustainability and optimization at the forefront of our
datacenter design and operations, we continue to grow and evolve as we meet
the ever-changing business demands that hold Microsoft as a world-class cloud
provider.
Do you want to empower billions across the world? Come and join us in CO+I and
be at the forefront of the action! #COICareers

Responsibilities

Safety Practices
* Complies with security and data management policies.
* Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.
Tactical Shift Management
* Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
* Leverages process knowledge and best judgment to complete next task without direct supervision.
Inbound and Outbound Logistics
* Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
* Applies appropriate customs documentations and standards for outbound packages.
* Ensures complete and detailed physical inventory tracking and staging.
Customer Service
* Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
* Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
* Builds strong working relationships with customers. I
Inventory Management
* Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
* Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
* Performs material movement, including shipping/receiving and inventory management per standard process.
* Ensures detailed physical inventory tracking and staging.
Warranty Process Management
* Engages supplier to initiate warranty claim when automation is not available and processes the orders.
* Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
* Follows all Service Level Agreements (SLAs) related to RMA warranty process.
Data Bearing Device (DBD) Destruction
* Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
* Ensures DBD serial number matches with database.
* Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.
Procurement
* Notifies management about ordering stock shortages. Escalates any issues to management.
Operational Excellence
* Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.
Other
* Embody our culture and values

Qualifications

Microsoft reviews all applications that meet the below Required
Qualifications.
For this role, you are welcome to apply if you meet the following Required
Qualifications:
* High School Diploma AND ‎1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
* OR equivalent experience.
While not required, we also look for the following Preferred
Qualifications:
* ‎2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
* OR equivalent experience.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening
requirements are required for this role. These requirements include, but are
not limited to the following specialized security screenings:
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to age, ancestry, color,
family or medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status, race,
religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and ordinances. We
also consider qualified applicants regardless of criminal histories,
consistent with legal requirements. If you need assistance and/or a reasonable
accommodation due to a disability during the application or the recruiting
process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your
employment with Microsoft and the country where you work.