Resource & Facilities Controller, dnata

Job Purpose: The Resource & Facilities Controller will manage facilities to
ensure cost effective utilization and suitability of accommodation across
T1/C1 and T3/C2, T2 and Al Maktoum International Airport for dnata Airport
Operations. The role includes, but is not limited to, managing the outsource
support supply, facility health, safety and environment, office moves and
renovation, liaison with line department/Manager Facilities & Planning,
relationship with DAC, maintenance of facilities, and the control of workspace
through the facilities register. Job Accountabilities - Facilitate the
provision of operational equipment, including vehicles, communication items
and office equipment and supplies, such as telephones, photocopiers, faxes,
stationery, within dnata Airport Operations. Coordinate suitable office and
recreational accommodation for all line department staff at Dubai Airports,
ensuring compliance with local standards and regulations including health and
safety. Liaise with dnata Manager Facilities & Planning to ensure the right
infrastructure is in place to support operations providing feedback supported
by recommendations for facilities enhancement. - Deliver cost effective
services, including the maintenance of assets and facilities modifications
within agreed budget. Monitor and control costs through effective resource
management of staff, equipment and facilities. Continually review and monitor
expenditure on resources to meet demand fluctuations due to damage,
maintenance etc in order to deliver savings against budget and forecasts. -
Control the stock of motorized and non motorized equipment and ensure that the
line department receives a comprehensive report of available equipment to run
the operation and of equipment which has been sent for maintenance / repair
activities or transferred to other operational areas. - Control all equipment
maintenance / repair work (Scheduled, Service, Breakdown, and Accident) with
dnata Technical Services/Operations services. Ensure maintenance slots are
booked with the workshop, equipment released from operation, repair estimates
are received and that work is prioritized based on the availability of
replacements and impact to operations. - Ensure that close professional
relationships are established and maintained with all external contacts,
including customer airlines, third party suppliers, Dubai Airport Company and
government agencies. Control the delivery of complex and customized products
and services, and be accountable for their effective execution, providing
feedback to the line manager on a regular basis. - Monitor and manage the
service level agreements, quality, reporting accuracy and general account
management delivered by the vendor of ground support equipment (GSEs)/assets
supplies against the contract, ensuring that service expectations are within
budget. - Plan, schedule, facilitate and/or participate in meetings with each
vendor, as well as in ad hoc special interest sessions in order to maintain
the vendor relationship. - Coordinate between supplier and internal customer
support staff and/or other dnata departments to address any questions or
issues raised by the outsource teams and/or review suitability of proposed
trial GSEs. Prepare a monthly update of anticipated program changes that will
affect support team and/or prepare monthly performance report of trial GSEs
for line management review. Ensure timely updates are provided for any
scheduled or unscheduled event that may impact operations. - Coordinate in the
quality assurance process for purpose of auditing the outsourcers, identify
training requirements and ensure that any deficiencies are addressed in a
timely manner by the respective department.
Qualifications & Experience: ‎12 Years schooling or equivalent Experience -
Airport Operations. Other ‎8 + years Knowledge/Skills - It is desirable to be a
certified First-Aider or Fire-Warden - Experience in a senior operational
position/capacity - Should have successfully completed advanced level courses
related to airport operations - Certified quality auditor (IMS)
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.