The Role
* Handle all incoming/outgoing calls • Discuss the lesson package with the customers • Assist customers with all the general inquiries • Resolve complaints • Offer lesson packages with the customers • Coordinate with the branches for the lesson schedule • Educate customers/students about the terms and conditions of our packages • Properly take note of the customer queries on their account
Requirements
* Excellent English communication skills • Call Center Experience is a must • Inbound and Outbound call experience is a must • Excellent sales person • With experience in handling complaints or dispute of the customers • Can start immediately
About the company
Melodica Music and Dance Institutue is a music institute in Dubai, UAE
established and registered under the Knowledge and Human Development
Authority. Melodica have been operating since 2013 and are one of the top-
rated independent music schools in Dubai with six branches across Dubai with a
further four opening over 2018-2020. Melodica is registered with ABRSM,
Trinity and RAD and specialise in teaching piano, vocals, guitar, violin,
drums, saxophone, flute, ballet and hip hop for all age groups. With over 100
teachers from a variety of different backgrounds and nationalities including
Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa,
India, Canada and US, Melodica is a truly international school.
The Role * Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone - Convert inbound enquiries into assessments or registrations. - Generate customer interest in the services and products by communicating all special offers, promotions…
Our client is one of the leading music schools in Dubai & Abu Dhabi. They are looking for a **Call Center Agent** to join the team. #### ** Responsibilities:** **** **** * Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone…
**Job Number** 23067019 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Reloca…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
Company Description Established in 2009, Prime Hospitality offers a collection of quality restaurants and casual cafes across numerous locations in the UAE. Examples include our flagship brand Russo's New York Pizzeria and Prime Cafe, the coffee shop style venues. We offer quality F&B experience…
Hiring a Call Center Agent for Dubai. Key Responsibilities: * Answer inbound calls from customers and provide excellent customer service. * Make outbound calls to follow up with customers, confirm appointments, and provide information about our products and services. * Handle customer inquiri…
**Job Number** 23134984 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Reloca…
* To answer queries and to provide information directly to the person or on the telephone. * To carry out relevant tasks & assignments as required and requested by immediate supervisor/management. * Book appointments and follow up appointments according to the patient request. * Ensure app…
Location: Dubai Salary: To Be Discussed Department: About the Role We are seeking an experienced Call Center Agent with an American accent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment and be available to start …
**Job Number** 23165427 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Reloca…