Call Center Agent

؜ - ؜دبي ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • To answer queries and to provide information directly to the person or on the telephone.

  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

  • Book appointments and follow up appointments according to the patient request.

  • Ensure appointment schedules are adhered to with minimal or no waiting times.

  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.

  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.

  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.

  • Update the shift checklist and make sure that all the tasks are completed.

  • Follow up on all the pending cancellations of registrations.

  • Be updated about the accepted insurance cards in the Clinic.

  • Adhere to the NMC CosmeSurge mission.

  • Adhere to the NMC CosmeSurge telephone standards Perform duties such as straightening magazines to maintain lobby or reception area.

  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Ensure correct information is always available.

  • Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.

  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.

  • Guide and mentor junior and new staff.

  • Encourage multi-disciplinary teamwork

  • Implement clinics policies & procedures.

  • Apply oneself to the job, continually upgrade oneself, and embrace the clinic's core values.

  • Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment


  • Performs any other job assigned by the reporting Supervisor/Manager.




  • To answer queries and to provide information directly to the person or on the telephone.



  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

  • Book appointments and follow up appointments according to the patient request.

  • Ensure appointment schedules are adhered to with minimal or no waiting times.

  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.

  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.

  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.

  • Update the shift checklist and make sure that all the tasks are completed.

  • Follow up on all the pending cancellations of registrations.

  • Be updated about the accepted insurance cards in the Clinic.

  • Adhere to the NMC CosmeSurge mission.

  • Adhere to the NMC CosmeSurge telephone standards Perform duties such as straightening magazines to maintain lobby or reception area.

  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Ensure correct information is always available.

  • Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.

  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.

  • Guide and mentor junior and new staff.

  • Encourage multi-disciplinary teamwork

  • Implement clinics policies & procedures.

  • Apply oneself to the job, continually upgrade oneself, and embrace the clinic's core values.

  • Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment


  • Performs any other job assigned by the reporting Supervisor/Manager.




  • Any bachelor's degree preferred.



  • Minimum ‎1-‎2 year in a similar organization.

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : NMC Healthcare
  • تاريخ الإعلان : 05/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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Language: English