Learning Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than ‎215 billion
payments transactions between consumers, merchants, financial institutions and
government entities across more than ‎200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient,
reliable and secure payments network, enabling individuals, businesses and
economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your
growth is priority, your identity is embraced, and the work you do matters. We
believe that economies that include everyone everywhere, uplift everyone
everywhere. Your work will have a direct impact on billions of people around
the world - helping unlock financial access to enable the future of money
movement.
Join Visa: A Network Working for Everyone.

Job Description

Fascinated by the future and captivated by technology?
Smart, driven and want to make a difference in the world?
You'll fit right in.
Join a diverse team at Visa, where your individuality fits right in. We can
provide the opportunity to shape the payments experience globally. Together,
let's transform the way the world pays.
Think you know us?
Our mission is to connect the world through the most innovative, reliable and
secure digital payment network that enables individuals, businesses and
economies to thrive.
Individuality fuels our brand and our global team - we're proud that we are a
talented team of ‎15,000 individuals with unique backgrounds, perspectives and
experiences. Therefore, we understand that you are much more than your day
job. We encourage quality of life outside of the office, whether it's taking
advantage of agile work schedules or our wellness programs, Visa respects and
encourages meaningful work/life balance for everyone.
So, if you're not satisfied with the status quo, we can satisfy your desire to
explore new territory, giving you the runway to really make an impact, whilst
connecting you with teams around the world in a truly inclusive culture that
celebrates our uniqueness.
About Visa University
* Visa University is an integral part of life at Visa where every employee, regardless of level and location, has access to a wealth of learning resources to grow themselves as well as their impact within the organization.
* We are a start-up within an established, global organization.
* Our physical learning campuses encompass state-of-the-art learning technologies with modern aesthetics and informal collaboration spaces.
* We are a team of learning experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners.
* We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.
About YOU - Mindset and Attitude:
* You enjoy working with people are laser-focused on ensuring they have great learning experiences.
* You are service-oriented and keep the learner experience front-and-center in everything you do.
* You challenge the status quo and proactively make changes to day-to-day operations - you seek out continuous improvement opportunities.
* You have an eye for detail not just numbers, perfecting the little things that matter to create exceptional participant experiences.
* You love hosting all types of learning events from small to large-scale, highly visible, ones.
* You treat the campus like 'your home' and care for it as if it were your own house.
* You have a consultative mindset: you ask questions that get to the core of your client's needs - you surprise and delight with solutions they might never have considered.
* You have exceptional organizational and time management skills.
* You are a team player: skilled at developing relationships across levels and geographies enthusiastically rolling up your sleeves, and willing to pitch in where necessary.
* You communicate your message clearly and effectively every time whether you are in person, through your writing, or giving a presentation
What we expect of you, day to day.
* Manage the day-to-day operations of the Visa University Dubai campus including:
* Welcome all guests as they enter the campus and support all participants and instructors during their entire stay to ensure an exceptional learning experience.
* Manage all campus bookings and proactively resolve booking conflicts.
* Manage furniture setup and catering requests and ensure daily setups match daily plan.
* Collaborate with catering to provide an exceptional break and meal service, optimize spend, and adjust menus seasonally.
* Provide first level A/V support, leveraging and maintaining learning technology tools.
* Use technology to automate attendance capture of events.
* Design and support the execution of informal post-class social, networking and learning events to promote interaction among guests at the campus.
* Manage content and processes for digital and other facility signage.
* Support classroom setup - course materials, technology, layouts, A/V connectivity etc.
* Manage the SharePoint booking tool that handles room bookings.
* Support measurement and reporting on key metrics including and campus utilization, tentative bookings, declined bookings, attendance.
* Continually research, identify, and apply emergent approaches for implementation of exceptional learning experiences
* Connect with the LMS (Learning Management System) team to ensure accurate attendance capture of all events.

Qualifications
* Bachelor's degree or equivalent in education, business or relevant field
* You understand what it takes to create a great learning experience in a corporate university campus and are able to think from the perspective of the participant.
* Demonstrated experience coordinating learning programs and events with the ability to manage multiple learning events simultaneously.
* Ability to creatively arrange and regularly enhance the campus environment.
* Experience with classroom technologies such as video conferencing (required), mobile devices in the classroom (preferred), and virtual reality equipment (preferred).
* Exceptional technical trouble-shooting skills. You thrive, and do not freeze, under pressure.
* Experience with Learning Management Systems (LMS) - Cornerstone
* SharePoint experience - specifically lists, calendars, and automated workflows.
* Ability to integrate and analyse employee and learning-related data and make recommendations to improve efficiency and effectiveness.
* Project management skills and exceptional detail orientation.
* Poised at engaging and developing collaborative, productive relationships with participants, business and key stakeholders alike.
* Fluent English required
This is a hybrid position. Hybrid employees can alternate time between both
remote and office. Employees in hybrid roles are expected to work from the
office two days a week, Tuesdays and Wednesdays with a general guidepost of
being in the office ‎50% of the time based on business needs.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and applicable local
law.