Customer Assistance Officer

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job Responsibilities:



  • Provide assistance to users by telephone in accordance with the level of service contracted.

  • Assist the client by offering him advice adapted to his context.

  • Diagnose and correct malfunctions.

  • If remote processing is not possible, implement an on-site processing procedure.

  • Transmit the alerts produced to the Coordinators or the Team Manager.

  • Communicate to Managers the list of customers requiring special follow-up.

  • Contribute to the enrichment of the incident knowledge base.


Job Requirements:



  • Propose preventive actions to help reduce calls.

  • Detect training needs and promote services.

  • Transmit detected leads to sales management.

  • Conduct group workshops in the form of webinars.

  • Perform product testing.

ملخص الوظيفة

  • المُعلن : Icare technology
  • تاريخ الإعلان : 07/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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