RESV/SALES OFFICER

Job Purpose: Plans, directs, monitors and controls the day to day assignments
to ensure efficient delivery of customer service to the retail customers by
supervising the productivity of the retail team, ensuring that sales and
service targets for the outlet are achieved. To manage a team by providing
specialized business travel expertise and to lead, develop, coach and motivate
a multicultural team. To effectively handle and resolve passenger complaints
to maintain business rapport that will satisfy client?s requirements that will
guarantee preservation of repeat customers Job Outline: Plan - Responsible to
achieve the outlet budget (Sales, Revenue, Cost, and Contribution). Ensure
that the product mix of air vs. non-air is in line with the overall
department?s strategy and escalate any corrective measure to the line manager.
Deploy - Responsible for the effective utilisation of manpower and technology
resources allocated to maintain high service levels to the Retail customers
(internal & external). Monitor queries and ensure the materialisation of
quotation to increase the overall productivity and the efficiency of the
consultant - Implement the specified action plan for servicing of enquiries,
bookings and reservations for new and existing clients in order to ensure that
service turn around times are maintained while enhancing all possible
opportunities for maximisation of revenue. Lead - Responsible for the training
of all staff in his/her team ensuring that, technical skills for all staff are
in line with department standards for the accurate issuance of all documents
by staff concerned, ensuring there is attention to detail and quality. Further
responsible for the timely reporting and accounting of all documents. Execute
- Continuously review internal processes and procedures and provide
recommendations for process improvements and cost savings to the Retail Sales
Manager. Ensure that corporate, departmental and unit level policies and
regulations are understood, implemented and monitored at all times, by both
the job holder and the staff assigned, while maintaining productivity and
morale. - Ensure that the quality checks, procedures and processes established
by dTC management are strictly followed by staff to minimize operational
errors and discrepancies. Co-ordinate the implementation of procedures aimed
at improving productivity and performance of staff, within the operation unit.
In liaison with the Non Air team/ Contact Centre/ Airport and other Retail
outlets this also includes the continuous co- ordination with dnata e-gsb to
recommend further enhancement to existing operating systems or future
implementation of a new system. - Liaise with Non Air team regularly to ensure
all relevant information such as updates of the products, services and special
promotions are communicated to staff so that revenue and customer service
opportunities can be maximised. Develop and maintain healthy professional
business relationships with the travel trade to the benefit of the department.
- dnata Travel - Airport position only - Responsible for management of day to
day operations of the dnataTravel airport operation which transacts 24hours a
day ? ‎7 days a week all year round, Operational responsibility includes all
terminals in T1, T2 in DXB airport and DWC. - Responsible for delivering set
sales and revenue targets across all outlets within all airport operations-
plus day to day management of the shift-in-charge team running each airport
counter operation. - Manage day ? to day airline relationships for dnata
Travel airline partners in each airport, including internal stakeholders such
as dnata Airport Operations & dnata International. - Deliver exceptional
customer service and lead by example in sales management across all airport
locations to maximize sales potential
Qualifications & Experience: ‎12 Years schooling or equivalent : Experience:
Commercial/Sales.Reservations/Ticketing : ‎5+ Years At least ‎2 years should be
in a supervisory role Knowledge of operations and or airline reservations,
documentation and reporting procedures. Computer literacy together with high
level user knowledge on airline reservation and or Global Distribution
Systems. IATA Certificate or equivalent in Advanced Fares and Ticketing.
Proficient in MS office applications such as MS Word and Excel. Excellent
knowledge of the local market fares on principal carriers. Experience with
selling holidays is an added advantage Languages: English: Strong verbal and
written English is a mandatory Other: Spoken Arabic is preferred.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.