COMMAND CENTRE DUTY MANAGER

Job Purpose: To lead and direct the Emirates Group IT Operations Centre (EGIT-
OC), providing leadership and decision support, ensuring that all EGIT-OC
business units work in a harmonised, co-ordinated fashion, so that the IT
operation is effectively managed. Effective recovery from disruptions and
response to incidents are conducted efficiently, in a cost effective manner,
and with business requirements maintained. Initiate, lead and direct the
activation of the EG-IT Crisis Management process in the event of a major
incident or disaster. The EGIT-OC core operational units include IT Service
Centre, Monitoring Management, Job Management, Application Support, Network
Support, Backup & Recovery Operations, and IT Security. Job Outline: - Manages
and directs the activities of the EGIT Operations Centre (EGIT-OC) in order
that the IT operation is fully monitored, and that any obstacles which
threaten the 'planned operation', are responded to proactively as much as
possible, thus mitigating any impact. - Manage and provide direction to the
EGIT-OC shift supervisors, and other EGIT-OC staff ensuring that they deliver
an operation, which achieves the SLM objectives, in a safe and cost effective
manner. The recovery of the operation from both minor and severe 'irregular
operations' must be achieved in the shortest possible time, taking into
account all operational, commercial and logistical constraints (people,
technologies and facilities). - Manage and continuously develop the EGIT-OC
Business Continuity Plan, so that in the event of severe disruptions or
disasters, the company is prepared for virtually any contingency, and EGIT-OC
are able to respond in an effective manner, while delivering the highest
levels of service. Ensure that a back up EGIT-OC location with access to all
key systems is available, with contingency processes and procedures mapped
out, established, and frequently reviewed. In liaison with the IT Continuity
Manager, the plans must be tested at a minimum every ‎6 months and updated
whenever required. - Conduct high level reviews and critique of the IT
operational performance, acting as chairperson of the Daily Operations
Meeting. Identify challenges and opportunities in daily operations, report
deficiencies, identify and implement solutions for improvement. - Champion
shortfalls in IT performance/delivery issues and ensure that relevant Senior
IT Managers are involved and appropriate follow up initiated - Manage and
continuously develop the activation of the EG-IT Crisis Management process, in
the event of a serious incident or disaster, in order that the primary
business retains the initiative, while the recovery process for the affected
services is effectively initiated. - Undertake and manage agreed portfolios of
additional responsibility that are designed to enhance and improve the overall
departmental effectiveness. - Develop and maintain processes, procedures and
checklists that ensure standard operating procedures are utilised by all EGIT-
OC staff, so as to ensure consistent levels of quality and effectiveness, in
all decisions and actions.
Qualifications & Experience: Information Technology.Other : ‎8+ Years Degree or
Honours (‎12+‎3 or equivalent) : Experience: ‎8+ years of which at least ‎3 years
should be at a senior management level in IT, within a Production and
Operational environment. Knowledge/skills: Thorough knowledge of all aspects
of IT Operations Management and Control. Good understanding of Infrastructure
technologies like servers, networks, databases, security management and end
user devices. Comprehensive awareness of process related to Application
Support, Service Level Management and other ITIL Processes to manage
production environments. Other languages besides English: N/A
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.